I've realized that no amount of logical conversation with HughesNet will enable them to make my internet any better. Attempts to converse with customer service is nothing but wasted energy, emotion, and countless days' worth of my time that is better used elsewhere. HughesNet is like the US Post Office - they saw this eventuality coming many years ago, had the opportunity to plan for it and be part of the evolution and solution, but they opted not to. They are taking as much money as they can from us now, probably knowing that their decision not to get into the LEO model and market will be their end. I've decided to quit worrying about HughesNet for now, and just wait. Private Beta begins in a month or two, Public Beta begins 3'ish months after that, and main service is expected to launch within 6-12 months. I sleep comfortably at night knowing that within a year I'll likely be saving $420/month and have insane internet speed with no data caps.
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Unfortunately, this is the norm for HughesNet. I get those same speeds, have gotten them for the past year and a half. I've put in more than a dozen phone calls, and probably close to a hundred hours with their customer support, escalations, etc. They've sent people out to my house to check the equipment, charging me $300+ for the visits even though they said they weren't going to. I pay $500/month for my business account. And after all that, there is nothing wrong on my end, no problems, and I still get the slow speeds you're seeing, slower than FAP speeds all the time. They've never done anything to fix the problem. If I had any other option I would jump to it immediately. HughesNet is the worst company I've ever had the displeasure of having to work with, they have many of us over a barrel and they know it. Terrible, terrible company.
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