About stoke

stoke · ‎03-25-2020

Thanks Liz. I just sent you a private message with a screenshot of the email. I would also like to note for whoever reads this thread that although I don't know the customer representative's name that helped me on the phone when I finally got through, I would like to say that she was extremely nice and helpful. I feel like people probably only here negative comments with customer service, but this individual was excellent to work with.

stoke · ‎03-23-2020

Thanks Liz. I was finally able to reach a representative to cancel my service. We set everything up for cancellation and for me to be billed $160 for my early termination fee on April 11. I received a confirmation email from HughesNet after the phone call confirming everything but it said that I would be billed $400. I can't reach a representative again to clear this up. Could someone point me in the right direction? Thanks!

stoke · ‎03-23-2020

I've been trying to reach customer service for several days to cancel my service. I've not gotten a response to any emails, phone lines have been busy everytime I've tried calling and after multiple times trying the online chat I finally reached someone today after an hour wait and when they asked if they could ask a few questions to assist me better I replied Yes and they never responded back. My billing has already hit me for this month since I wasn't able to cancel it ahead of time. I really just need someone to respond to me. I've been a loyal customer and always made payments on time. I understand these are hectic times, but I still need assistance as long as I am still being billed. Many thanks

Online Status	Offline
Date Last Visited	‎03-25-2020 11:09 PM

About stoke

Re: Needing to reach customer service

Re: Needing to reach customer service

Needing to reach customer service