stoke
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Re: Needing to reach customer service
Thanks Liz. I just sent you a private message with a screenshot of the email. I would also like to note for whoever reads this thread that although I don't know the customer representative's name that helped me on the phone when I finally got through, I would like to say that she was extremely nice and helpful. I feel like people probably only here negative comments with customer service, but this individual was excellent to work with.7.5KViews2likes1CommentRe: Needing to reach customer service
Thanks Liz. I was finally able to reach a representative to cancel my service. We set everything up for cancellation and for me to be billed $160 for my early termination fee on April 11. I received a confirmation email from HughesNet after the phone call confirming everything but it said that I would be billed $400. I can't reach a representative again to clear this up. Could someone point me in the right direction? Thanks!7.6KViews0likes6CommentsNeeding to reach customer service
I've been trying to reach customer service for several days to cancel my service. I've not gotten a response to any emails, phone lines have been busy everytime I've tried calling and after multiple times trying the online chat I finally reached someone today after an hour wait and when they asked if they could ask a few questions to assist me better I replied Yes and they never responded back. My billing has already hit me for this month since I wasn't able to cancel it ahead of time. I really just need someone to respond to me. I've been a loyal customer and always made payments on time. I understand these are hectic times, but I still need assistance as long as I am still being billed. Many thanksSolved7.7KViews1like9Comments