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About dwlukes
since
03-28-2020
03-31-2020
dwlukes
Freshman
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| Date Last Visited |
03-31-2020
06:30 PM
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03-31-2020
03:20 PM
I'm sorry but HughesNet being slammed with calls is not my issue. I have a $200 cellular modem that is costing me $100/month that has to be returned by tomorrow if I want to get my money back. I was assured this dish would work for my purposes and it is not. I was sitting 5 feet from the HughesNet modem/wifi last night connected to my iPhone and was not able to use the internet. My daughter was trying to get on today to take a test for UW Madison and she was not able to get it to work. Someone needs to physically come out to my location and correct the issues with this dish! I need results so I don't get stuck with this cellular modem. One of you is getting canceled.
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03-31-2020
12:25 PM
HughesNet, This has passed the point of being rediculous. My daughter can't get on-line to do her schooling. Unless this dish connection can be resolved, I will no longer pay the charges. Someone needs to get in contact with me to resolve the problems with this dish!
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03-30-2020
05:27 PM
Will there be any additional technical help with this dish or has it fallen off the radar??
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03-30-2020
02:30 PM
Liz, I have taken my laptop for work directly to the HughesNet modem and plugged directly into it with a Cat5 cable. I get the same result and cannont connect to my corporate lan with any useable speed. The Linksys router was previously connected to my Bertram network and had no issues with connectivity for youtube, netflix, etc. I use those two as an example as they are data hungry. We cannot watch more than one show on netflix on one tv and that show buffers multiple times. If we try and add a second, or just watch video's on youtube, they are painful to watch as they constantly buffer. I understand the speed tests are quick. I see the same result when I run speed tests from my system. However the performance of using the network is not good, even with download speeds in the 20 - 40Mb/sec range. I have a neighbor that also has a HughesNet Gen5 dish and we compared modem settings and they are identical. He connects to his corporate servers without issue and is showing similar speeds. I have a US Cellular 4G modem that works fine for my corporate connection but I'm running out of data and it is $116/mo. It was my intent to take this modem back given the limited data and cost. Right now I am stuck with keeping it as it is my only option for connection to corporate. I was assured by your sales person that this would not be an issue for me. I'm not feeling the love right now........
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03-30-2020
11:21 AM
Can someone from HughesNet help me with this crazy slow, dial-up speed connection on this Dish I had installed last Friday (3/27/2020)
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03-29-2020
11:00 AM
I was speaking with Sergio in Mexico on Friday afternoon. He said after I contacted my corporate IT he would call back. My corporate IT suport told me that I may experience problems with the dish and not be able to get a good connection. Sergio said he would call back in one hour. It is now Sunday and I have not received a call back from him. I did not get what the sales rep told me I was going to get. I have gotten good feedback from a neighbor that has hughesnet but I don't think mine is working as his is.
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03-28-2020
10:51 AM
I was on a Bertram point to point dish connection and paying $150/month for 25Mb/sec and was only seeing 1-5Mb/sec. I was extrememly frustrated with their service and questionable charging procedures. I was experieincing issues connecting to my corporate network because of the slow speeds. I canceled the Bertram point to point and switched to a US Cellular 4G modem for connectivity. The modem works fine but the data limits and costs are exorbanent. I called HughesNet on 3/25/2020 and spoke with Kyle in Joplin, MS about installing a HughesNet satelite dish to improve my internet speeds and connection for work. Kyle assured me I would be very happy with the increased performance of the HughesNet satelite dish and also assured me I would be able to connect to our corporate intranet wihtout issue. Yesterday 3/27/2020 I had a HughesNet Gen5 satelite dish installed. I was seeing increased speeds in the range of 25-40Mb/sec. I was encouraged by the speeds I was seeing. Unfortunately that was the end of my excitement. When I attempted to connect to my corporate network, the dish was unusable. I spoke with Sergio in Tech Support and he was unable to help solve the problem. He told me to contact my corporate office to see if there was any information regarding the connection they could help with. My tech support person almost laughed me off the phone. Sergio said he was going to call me back in one hour after he suggested I contact tech support. I never received a call back. Additionally, there are three of us at our home, all attempting to watch Netflix during this Covid 19 pandemic with very little luck. This HughesNet dish is the poorest performing connetion of the three (Bertram Point to Point and US Cellular 4g). I can't help but feel I was decieved into purchasing this service and now I am locked into a 2 year contract with a $400 cancellation fee, not even a day into having this thing installed. Very dissapointed. Is there any help out there to fix this problem that is keeping me from working at home?
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