What started out a few days ago as no access to certain sites has devolved into no access to anything. After attempts to contact customer support and getting disconnected, I've given up and decided to just use my hotspot and eat up its data. I get better speeds on it anyway! While I'm certain people using these boards are already customers, my only suggestion is to run away—don't walk —from HughesNet. I feel very guilty I got my family into a 2 year contract with them. I'll probably end up paying to terminate the contract early or just have my lawyer get involved...although that will end up costing more! Aside from craptastic service and craptastic support, the data limits are just too low for daily life in 2020 America. Honestly, they need to add a 1 or 2 infront of the current data limits. But now that there is competition in the area, I'll be happy to kick them to the curb.
... View more
I have the same issue. I was speaking with a rep about this the other day and she stopped talking to me! It seems there are certain sites which HughesNet is throttling completely. For me, I cannot access anything related to iCloud (I can text, but cannot send pics, gifs, vids, no iCal, no email, no access the site iCloud.com), Netflix, Hulu, and YouTube. Now, I cannot download/upload anything at all. I cannot even access my.hughesnet.com. It's completely down. What's worse, When I contact customer services, I either can't get through, or we start the conversation and they just stop responding. I feel guilty because I convinced my family to go with them. But now there is competition in the area, so as soon as our contract, is up...deuces Hughes!! ;) Good luck!
... View more