I need to cancel my service. I have sold my cabin and the new owner tried to call to assume my account, she and I both called between 3-27-2020 til 3-31-2020, but due to the COVID-19 we could not get thru. I have tried at least 4 times a day. I had called and made arrangements for her to call and assume my account on 03-27-2020. I talked to Jillain in Account management , I have the reference no. 128-060-023. But when we tried call back and make arrangements we could not get thru. The escrow closed on 04-02-2020, she has gotten another service. I am now stuck with the contract. I need to be relieved of my obligation for this contract. I removed the modem and reciever and am waiting for you to send me the instruction on where to send them.
... View more