About TomCarey

Thanks for the info.  I'll definitely look into it.  How much of the cost will HughesNet cover, since it's needed because of  their poor service?  (Just kidding, they'd probably charge extra if they found out)  ... View more

Thanks for the great information!  I see you are not a HughesNet employee, but you should be, you know way more than anyone I've ever talked to in support.  So is ground station the same as a gateway?  Or does a ground station house one or more gateway IP addresses?  As for rebooting,  it's the first thing I try when things are going south.  And generally, the support person either has me do another reboot, or does it from their end.  So looks like I'm stuck with poor service until I can find another ISP. Once again thanks for patience with me. ... View more

Thanks for the quick response,  so if I understand correctly, the problem is that HughesNet has too many customers per ground station.  Since they'll never limit the amount of customers, they should add more ground stations. Is there anyway to tell what ground station I'm using and the number of users hitting it?   I'm assuming snice you know these facts that HughesNet does also.  If there are any HughesNet reps out there what are you doing to remedy this situation?    ... View more

Thanks for the great explanations.  You knowledge of this is impressive.  Perhaps you can explain  why it I get so-so streaming between 12pm and 4-5pm, then unusable streaming from 5ish to 11-12 and then so-so streaming again?  I have plenty of data tokens, so shouldn't be throttled for that reason. This is why I was thinking congestion was the problem.  Could the 'beam' distribution you mentioned above be the problem?  ... View more

Thanks for the quick response, and I apologize for my satellite technology ignorance.  I am old guy, so you can understand my thinking that a gateway in Wyoming would have more latency then one closer.  Your explanation was very good, thank you. As for the lanes, I was referring to channels, but stand corrected, there are a set number of channels.  Here is a link about the channels - https://us.hitrontech.com/blog/what-are-network-channels-and-how-does-it-affect-my-wifi/  .  So, I'm assuming the tech switched my channel from whatever it was on to channel 1, 6 or 11.  If I made anything up, it was not intentional and I apologize for the confusion.    Follow up question on latency, - if the distances are always the same, why do I get different latency values when running speed tests?  ... View more

"Latency and congestion affect satellite internet and there's nothing to be done about it, as it's related to the technology itself, the laws of physics, and users trying to do data intensive activities on a limited data environment. "   From what I understand latency is affected by the distance from the gateway -> satellite -> home router.   While the satellite -> router probably can't be changed, the gateway -> satellite distance can be changed by having more gateways.  I recently was told my connection was bad because of a storm in Cheyenne, WY !!!   I live in North Carolina,  are you trying to say HughesNet can't afford to have a closer gateway? As for congestion, as you mentioned too many user on a limited data environment.  One tech explained it to me as think of it as a highway, once there gets to be too many cars on the highway, everyone slows down.  So the solution is to add more lanes to the highway, or limit the number of cars on the highway.  Since HughesNet will never limit the number of users, they should add more lanes.  The tech also explained, that there are many 'channels' available, and if you happen to be on a busy channel, you get poor reception.  This tech actually switched the channel I was using and it cleared up the problem.  Unfortunately,  all the other times I call, the support person says they can't do that. I sure hope the guy I talked to didn't get in trouble for helping me.   ... View more