I'm sitting at home right now, and my speedtest says I'm getting 42mbps, which is pretty fast for HughesNet. But we can't get any show to load on Netflix, nor even most of the thumbnail pictures of shows. The internet on my computer is slow as molasses as well. It seems we get spurts of good service, but then back to garbage. I've been a customer for a week and am strongly considering cancelling. A rep was already out and replaced our radio and modem. I switched off my video data saver and it helped a bit, but we still only get spurts of decent internet. And before you say it, weather isn't the issue. It slows down in bad weather, but I expect that, however it does this garbage when its clear and sunny. I really don't want to sit through hours of arguing with the Indian guys in Support trying to get someone to come out. Can someone bypass them and just get me help? No disrespect to the Indian guys, just tired of sitting on hold for hours, having them act like I'm stupid, and then getting hung up on and having to call back. Verizon's data service pulls, at best, 5mbps, and I can switch my phone to Verizon data and get better service. I may just consider getting a hotspot, but HughesNet should be pulling much faster internet. HELP!!!
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I see there are similar posts to this, but it seems no one has posted any resolution. Maybe it got fixed and they didn’t say so, or maybe they left HughesNet. I got my HughesNet installed Friday. Ever since, my Speedtests have shown a range of 18-35mbps. But my AppleTV almost never loads Netflix videos or YouTube videos. Yesterday, I couldn’t get Disney+ to even load the thumbnail pictures of the shows/movies it offers. My wife is currently working from home and fights slow internet all day. I called support, and the 3rd time I called, I finally got someone who seemed to take me seriously. I am now referred to an engineer who is supposed to call in the next 2-3 days. Come on guys... 2-3 days?? I got my installation next day, but now that you got me, you drag your feet. I’ve restarted my modem, but no change. And I’ve hardwired the AppleTV with no change. We run 2 iPhones, a MacBook, and an AppleTV. I don’t understand the problem here. Help!
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