I signed up for Hughes Net being informed that the Buisness Plan 50GB would work perfectly with running my VPN to enable me to work from home during this COVID 19 Pandemic. I have run into nothing but issues from the first day of installation. I have spoken with tech support on 3 different occasions trying to troubleshoot the issue and nothing has helped. I was also informed when I signed up that if the service was not sufficient enough to run a VPN I could cancel with a full refund. So I called to cancel (sat on hold for 45 minutes) and the tech representative I spoke to informed me that Hughes Net CANNOT run a VPN due to the latency. That would've been nice to know when I was promised during signup that it would work. I also am not able to cancel without paying a early termination fee of $815 for the two year contract. I am beyond upset with this company and the misinformation provided. On top of it, I live in a rural area where I have no phone service and rely on WIFI calling, which Hughesnet cannot support either. So not only am I not able to use my VPN to work from home, I cannot make any calls out or in anymore. Terrible service, my DSL service with less then 1mb speed upload and download worked better then this provider. So now I am stuck paying double the cost of internet with the lower 35GB Buisness Plan for the next 2 years compared to my previous DSL Provider or pay the $815 cancellation fee plus the $219 to signup. UNBELIEVABLE. Example of the latency in photo attached. The internet drops every couple of seconds.
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