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About Tammy Kees
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Thursday
Yes. It does. I looked at the info of the videos and I think I notice a difference between the ones I can play and the ones that are giving me the issue. The freezing videos have a player ID of: JrUsWJlp The videos that work have a player ID of: zVrRfLEX I'm not sure if that means anything. I've included a picture of these screens.
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a week ago
Hi, I was out of town, so I just tonight ran into the freezing issue. I then tried connecting directly and had the same issue. Earlier in the day I had tried it and it seemed like it was working. This is very frustrating. Afraid it will be working when they look at it...kind of like mechanical issues on a car! 😊 Friday would be a good day if that is an option. Thanks so much for continuing to look at this. I really appreciate it. ~Tammy
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2 weeks ago
I fid it and no difference. The "right click" direction was really throwing me since I'm dealing with a remote, but I found some instructions on that...now to reconnect it!
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2 weeks ago
I would be more than happy to perform that test, but of course it has always been connected, so it didn't change. How exactly do I disconnect it? Sorry if that is a weird question. Also, just a strange thing I've noticed. When I'm trying to view the workout on my phone, the notification window shows that a different video on the same page is being played. Could that indicate a signal issue? Idk
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2 weeks ago
So Remy, I don't know if you're around, but it's back again! I didn't try yesterday, but today it is doing the same thing: freezing at approx. 1:02 with the buffering circle going. I can rewind, but it freezes again at the same point. Never progresses. I'm not sure where to go from here. Did something happen with the signal from hughesnet on Wednesday that would have accounted for it working then? Ugh! Thanks for your help. ~Tammy
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2 weeks ago
1 Kudo
Not sure where to start. No. Those videos are basically Facebook lives. The videos I am having problems with are all done in the last couple of weeks. The ones on their site prior to that time have worked fine. Now, I was going to do a full investigation of my issues. I went to my phone first and got the error message. After clearing my cache, etc. Tried again and everything is working. Something has changed. I have not been able to get them to work in several weeks. Always freezing and never progressing. I tried my computer and get the error message. Logged out. Refreshed etc, then was able to play through. What the heck!! My husband's computer same thing. Froze for a little while and also got the error message but I was able to get it to work. I'm not saying there aren't still issues, but something drastically has changed. Did hughesnet do something? I'm thrilled it's working for now, but leary that it will be short lived. Thank you so much for all you've done. I just wish I knew what happened.
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2 weeks ago
Thank you. Oh, I spoke too soon about the error being taken care of by clearing the cache and browsing history. Just did that and I got the error anyway!
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2 weeks ago
I had tried the pausing/snoozing the video data saver before, but just did it and then tried to play the video with the same result. It freezes at 1:02 with the buffering circle and never progresses. It sometimes will continue audio for a while, but not always. The error message can most times be corrected by clearing cache and browsing data . Afterward it will then give me the above results. Not sure what that indicates. I usually choose the lowest resolution. It has only become a choice in the last month or so which I had hoped would be very helpful to me with normal buffering issues. So much for wishful thinking! Thanks for taking the time to process through this! ~Tammy
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2 weeks ago
Umm, that would be unplugging at the source...kind of by accident! 😏 I was trying to investigate plugging in directly to the modem, but realized I didn't have the correct cabling. At this point I'll try anything!
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2 weeks ago
Hi Remy Thank you for your response. The website is theladiesedge.com. As I've stated before, the problem I'm having is with the daily workouts that have been loaded the last 2 weeks. I can play other videos on the website without issue and could do the dailies prior to the last couple of weeks. I have been back and forth with them and they assure me nothing changed, but something did. I need better info to be able to get to the bottom of it. Also, did you see that I am not able to reboot the modem from my account. I don't have any idea if that would help. Thanks. Tammy
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2 weeks ago
1 Kudo
The message I receive when trying to reboot the modem is: Something went wrong. Please try again, or contact Customer care if you receive this message again. I have received it multiple times. Yes, I do believe it has something specifically to do with the videos themselves and the handshake that happens with the satellite signal. Unfortunately, I am one person in the midst of thousands that it is working fine for. I need help in trying figure out the problem for me. Oh and yes other videos on youtube, etc. work as usual (buffering is to be expected!). Thanks for your help.
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2 weeks ago
Thanks for the reply. These are all very good questions of which I can say yes, I've tried all of those things. I've restarted multiple devices, powered the modem on and off, etc. One device does have an ad blocker, but removed that and it still does it also. Primarily I use Chrome, but tried Microsoft edge to be sure and it happens there to. Also, it does the same thing in Incognito mode. Again, this is only the videos that my workout site has added in the last couple of weeks. The other videos on the site work fine. They say they are the same, but my gut tells me there is something intricate about the new uploads that doesn't like the hughesnet signal and I am the only one affected it seems. I don't know enough to figure this out. Obviously, I don't want them to change it for me, but maybe there is something on my end that can be changed to accommodate this. I am just so frustrated. I cannot play these videos. On another note I did try to reboot the modem from hughesnet and it says something went wrong. Could that note some kind of problem on my end? Thanks for trying.
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2 weeks ago
Please help me troubleshoot this problem. I go to a certain workout site and all the videos there work except the ones they are loading the last couple weeks. They are assuring me that nothing has changed on their end. I know it has to do with my internet since I can play them on another wifi option. I have no other choice here since there is no cell service, etc. hence why I have hughesnet. The video will start to play and then will freeze at about the 1:02 mark. The sound will sometimes continue. Sometimes, the buffering circle will be going, but a lot of times it just disappears. Sometimes I get the error message: 233404. I have done all the clearing of cache, etc. and also tried another browser. Since it is just these specific videos of the last couple of weeks and the other workout videos on the site work fine, and I've been able to play these particular videos on my phone on another wifi, I know it has to do with the internet signal here and how it interacts with their video, but I have no idea how to go about getting a solution and it is driving me nuts and starting to make it impossible to use my subscription to this workout program which is so frustrating. I know that's a lot of information, but looking for someone that could help me figure things out. I sent an email to support, but have not heard a thing and it's been over a week. Thank you, Tammy
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