Hello, Hope everyone is doing well during the crisis. We have been using quite a bit of data during the COVID-19 crisis. With 3 days remaining this billing cycle, we showed 4% remaining on our account using the phone app and 2.1% using my lap top (not sure why there was a difference, probably some latency or processing delays). My wife said her computer started downloading sluggishly earlier today. I ran a speed test, and it took about 8 tries before it actually ran without a network error), and it showed our download speed was less than 1 MBPS). We tried using ZOOM tonight, and it just would not run properly, so I decided to purchase a 25 Gig token at $75. The internet speed increased immediately, over 40 MBPS and ZOOM started working. My question is, if we still have data remaining on our acc ount, why was our download speed throttled back, forcing me to purchase a token? Proof that we did not really need the token, when I checked my account a few moments ago, the token has not been touched. Thanks much, stay safe and stay blessed.
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