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About cybercycle
since
01-29-2012
03-08-2017
cybercycle
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25
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3
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| Date Last Visited |
03-08-2017
05:55 AM
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08-14-2015
04:46 AM
Same issue here. All was fine until this evening and now getting the same "cannot connect to server" error. Also can connect to the beta.
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07-28-2015
06:36 PM
Thanks for the help, Chris. I'll keep you posted if Facebook problems recur.
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07-28-2015
06:26 PM
Chris, here is the modem serial number you requested: J7111000101490218C Note: I can login to Facebook now. I assume a correction was made?
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07-28-2015
02:59 AM
Chris...the problem has returned again. I cannot establish a connection again. The beta site still works.
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07-28-2015
02:55 AM
I thought this was fixed as I was able to login about an hour ago. Now, the facebook server refuses the connection again.
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07-28-2015
01:10 AM
Connection to facebook has been re-established. Thanks, Chris!
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07-27-2015
11:32 PM
Chris...I've done all that. Note: I can login at the beta server for Facebook, so the problem seems to be relative to the connection being refused at the facebook.com url.
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07-27-2015
10:44 PM
Same here...can login at the beta url, but connection is refused at the "normal" url.
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07-27-2015
10:39 PM
Chris, I still cannot connect to FB on my HN9000. Connection is refused by FB. So, I guess there still is a problem... BTW, I can connect to FB with my cell service.
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07-27-2015
10:23 PM
I am still having this issue, too. Facebook's server refuses the connection via HughesNet.
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09-17-2014
12:09 AM
Hi Liz, Thanks for the information. I will do as you suggested and wait to see how the fix works tomorrow. If the problem continues, I'll let you know. All the best, John
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09-16-2014
11:33 PM
Liz has worked with me on several problems recently which resulted in 3 new modems and a site visit this year so far. I know there have been complaints recently on the Community site about a problem at HN that has caused connectivity and slow/failed Speed problems, but no solution has been implemented to date for HN9000 users. Rather than post my problem "publicly", I wanted to let you know that the issue has been especially bad today...so bad that I can't even load the speed tests. Please let me know if a fix is imminent or not. If I need to be moved to a different Gateway, please try to make that happen as I cannot continue with the current problem. Also, please be honest about the long term reliability/sustainability of the HN9000 system. If necessary, I will reluctantly start to look for another ISP. My Modem S/N is J7111000101490218. Thanks. John
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08-28-2014
05:56 PM
Hi Liz...the Billing Department charged and I paid $15.26 tax for the complementary replacement modem. This happened the last time we swapped modems...seems they did your requested credit for the erroneous modem charge, but decided to hit me for the tax anyway. Can you get the $15.26 credited back to my account? Thanks.
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08-27-2014
02:15 AM
2 Kudos
Sorry to see you go, Sara. You are one of the "good guys" and will be missed. I especially appreciate all the help you have provided me in the past. I wish you all the best in your next job...
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08-12-2014
04:46 PM
Good morning, Liz. Thanks for taking care of clearing the charges...have a great day!
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08-12-2014
04:34 PM
Liz, I received the replacement modem yesterday and returned the "old" modem later in the day. It is working fine. However, I checked my account status this morning and find a charge of $164.98 for the replacement modem. Will you get this adjusted for me? Ask them to include a credit for the tax, as the billing department typically gives the credit for the modem, but leaves the tax charge. Thanks for your help.
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08-08-2014
06:21 PM
Liz...I think troubleshooting is continuing because my modem was taken out of ready status a few minutes ago, and I noticed the state code was changed from 23 to 25. Is that the configuration issue you mentioned?
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08-08-2014
06:09 PM
I appreciate the troubleshooting on the modem, Liz. Have a great day!
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08-08-2014
05:19 PM
Thanks, Liz. As a side note, there were no power outages here to cause a reboot.
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08-08-2014
04:37 PM
About 8:00 a.m. CDT today, my HN9000 modem initiated a hard reboot on its own or was initiated remotely. This modem was replaced a few months ago at HN's request as a part of the "phantom usage" issue. After the reboot, the system seems to be operating normally. My question...did HN remotely initiate a reboot of HN9000 modems this morning?
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08-05-2014
02:35 PM
1 Kudo
I experienced the same issue, but I noticed it at about 8:00 pm Central Time last night. It seemed to resolve after rebooting my HN9000 twice. Maybe the moderators can clear up the mystery for us.
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