Damian, I'm not sure if you were just blowing smoke, but I got the same state code. Checked the Built-In self test again, passed all BIST results. Called tech support again, they sent the same guy who installed it and he left me hanging for 5 hours until I gave up and left waiting for him. It turns out he turned around at the creek crossing, walking distance from my place, left me an IM (knowing full well I wouldn't get it w/o cell covereage). Are there diagnostics I can run to check solutions to this state code? Or am I left dealing with this guy who's afraid of getting his truck tires wet? It does state that it is 'Unable to resolve gateway, You do not have connectiviity to the gateway' when running the connectivity test, but I guess that's obvious.
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My recently installed HughesNet, which is run off battery power intermittently when we are at the location recently went out (so no power outages or weather events). I've been through tech support twice to no resolve, partially because they want a reading within 24 hours, which is a problem considering I have over 1 hour out and back to get cell service. Nothing has changed, there are no new trees blocking satellite, no new software on any of the devices trying to connect etc. System status is below. Satellite signal strength apparently needs to be at 90? But nothing has changed except for a single bird dropping, which I imagine is common with dishes. One thing I don't understand is why my usage history chart shows no available data at June 2, which is around when I first determined that there was no service anymore. I was told they need to talk to the modem to get the data, but don't understand why it would show usage before June 2. My account shows 98% available. I would like to know if there are possible fixes that I can do with this code or other potential codes without driving back and forth to try to get a hold of tech support on crappy cell coverage.
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