Okay, so something like leaving the dish receiver on could cause this? Say maybe we turned off the tv but not the receiver and it stayed on all night? Also how do I receive the tokens I was sent from you?
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I had 50 GB of data disappear between when it reset on July 11 and the 13th is when they are saying it ran out. I talked to a guy for 30 minutes to try to get it worked out, he then sent me to his supervisor as I requested and I waited for 30 minutes just to be hung up on! There is no way that we used 50 GB in 2 1/2 days and I just want back what I paid for or at least a good portion of it or a refund, something for all this inconvenience! The 11th we didn’t really use internet because we went fishing and then we had a huge storm, Sunday we were home half a day, and Monday morning we left and didn’t come back until Friday and today I tried to use it for it to show that we don’t have any regular data or any bonus data. We literally never use much of our bonus data because of when it is used so I know that is impossible! And there is no way 50GB of data was used in the total of the 1/2 a day we were actually using internet on Sunday. As I said we left Monday morning for vacation so there was none used then and Saturday we went fishing and then got home to a storm so couldn’t use it then either. I just want back what is rightfully mine that I paid $150 for! Can anyone help?!?!
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