Gabeu Thanks for getting back to me. I understand the time lag. The reason I mentioned Dishnet is that the latency on it was 600 to 900ms as compared to Hughesnet's very unstable 600 to 5000ms. The key word is unstable. Loss is sometimes in double digits and Testmy deviation is running 47 to 150%. It was possible to play DDO on Dishnet but is sometimes unplayable on Hughenet. An interesting effect we have noticed is if two computers are logged on to DDO the latency is around 1,500ms and stable, with 0% loss. The signal strength may be ok for receive but the transmitter in the modem has to be weaker than the satellite's. If there is some kind of attenuation in the satellite then this may affect the upload speed. If the excess data usage is because of system loss. then it seems to me that Hughesnet should either fix the data loss problem or compensate the users. The former would be preferable. If the system is overloaded because of the Covid restrictions, a new satellite is needed.
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Problem 1 On Aug 7 I switched from Dishnet, at 5mbps download and 1.5mbps upload, to Hughesnet Gen5. Using Testmy.net I was getting speeds that went from 3mbps to 39mbps Download from test to test. Upload swung from 0.100mbps (100kbps) to 0.5mbps (500kbps). Latency was running 1 to 5 seconds with 15 second spikes. Using WinMtr my loss is, at times, averaging 10% Since then I have been on the phone five times with tech support, turning things on and off in the Modem and changing the DNS. Only got a tech to my house to check the install after the last phone tech crashed the modem and it wouldn't re-register. A new modem did not fix the problem. According to Testmy, I have a speed slower than 95% of the country. All this was done with a direct connect to the computer. The Testmy results indicate that the speeds and latency are very unstable making it hard to stream or game play. My signal strength is 97 to 104 and have been assured by numerous Hughesnet people that is fine. I Don't believe it. Their scale tops out at 270. Problem 2 I seem to be using way too much bandwidth. My Dishnet was 5GB and I typically used 4.5GB a month. Last month, my Hughesnet usage was 17GB and this month I have already used 3GB in 5 days. Just so you can read this, MY ACTUAL USAGE HABITS HAVE NOT CHANGED. No new devices and no new users. So, where is all the Bandwidth going? Is there something going on with my account that I don't know about? Maybe because of all the resending of lost data? If so, Hughesnet should give out free bandwidth because of their poor service. While this sounds like a complaint letter (it kind of is, I guess) I would really like to get this fixed but I have no idea what to do next. The cabling has been checked and the modem replaced. The only thing left is the dish.
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