About himetime

himetime · ‎11-24-2022

OK I understand what MarkjFine is saying...........however there are a couple of things that still don't make sense with this explanation. First, I have been a HN customer for several years and this has never happened before - how could cloud cover NOT be an issue all those other years? Second, my friend and neighbor lives less than a 1/4 mile away from me - he uses the exact same HN service as I do and he has experienced no issues with connectivity. Does that mean that he is connected to a different ground station than I am? That seems odd. Given those two facts, the cloud cover explanation just doesn't seem to make sense. I understand that you are probably sick of hearing from me but the cloud cover thing doesn't add up. TX

himetime · ‎11-23-2022

Hi Damien - it has been a week since we last communicated about our connectivity issues - your last post mentioned cloud cover as a possible problem. I replied that my location just set a record in November of 15 days of sunshine and no rain. How can cloud cover be a legitimate reason for these problems. Whenever someone accesses my modem or computer I am told that everything is "working fine". Of course it is - when its working! When it is off line I cannot even access this website to report the problem or ask for assistance - a catch 22 here wouldn't you say? Your last post mentioned compensation but again I have not heard anything back. Please respond - thank you Jim aka himetime

himetime · ‎11-13-2022

Thanks Damien - I am not sure why cloud cover would be an issue. It has been clear and cold here for several days running and the problem continues - also a good friend of ours lives less than a quarter mile away and they have not had any connection issues with their HN service? If you could explain the compensation issue a little more I would appreciate it. Tx

himetime · ‎11-11-2022

All he said was that he cleaned up a bunch of crap from my desktop, then went into the modem to do some reconfigurations so it would work better. He did not say what he did etc. This problem seems to be getting worse as now the lap top is having the same issues and Roku (ethernet) buffering a lot more. All the connections that I can see look secure - why can't HN just send me a new modem? If the same thing starts happening then I would gladly send it back. tx Jim

himetime · ‎11-05-2022

So, I am back again. 2 weeks ago, I posted about a problem with the internet continuously disconnecting with my desktop. I went through all the normal steps: unplugging, turning off the modem, bought a new ethernet cable etc. Nothing worked. I called tech support and got hooked up with a very helpful guy whose name I cannot remember. He took control of my computer and took 45 minutes cleaning up junk and then he went in and reconfigured the modem so it would work better. A couple of hours later, the same thing started happening. Now over the last few days, I am having the same problems with the wireless connection with my laptop - getting the message "there is a connection problem with your modem". The streaming on Roku (direct connection) is also now continuously buffering or giving the message "cannot connect right now, try later". This is getting VERY frustrating, and I am wondering if this modem is on drugs or what? Do these modems have a shelf life - I've had this for years. TX

himetime · ‎10-20-2022

So I went to HN tech support and got connected with a tech who was very helpful. He said my PC was overloaded with crap and spent almost 45 minutes cleaning it up. He then went into my modem and made some changes so it would be more responsive. I lost him on the follow up call and the session ended. The computer/modem worked fine for awhile then started doing the same thing again. Not connecting then connecting etc. TV streams fine and wi fi works fine - I'm getting lost here. Tx

himetime · ‎10-17-2022

Hey Damian, tx but when I click on that link I get an error message - is there another way to message you? BTW on the website it says my system is "OK". Which is probably is when I am connected right? tx Jim

himetime · ‎10-17-2022

Tx but again, no luck!. I tried plugging into a different ethernet port on the back of the modem but that made no difference- went to town and bought a new ethernet cable but that didn't help either. Phones and laptops seem to work fine (slow but......) Is it possible that the HT2000W is crapping out? If so, how do I go about getting a new one? Tx

himetime · ‎10-12-2022

Thanks Damian, we use just the HT200W modem - we have an ethernet cable from the desktop to the modem and use wi fi to connect our phones, laptops etc tx

himetime · ‎10-12-2022

Just recently we have had trouble connecting to the internet - the desktop connects, then disconnects, connects etc - I run diagnostics and get "The connection between you access point, router, or cable modem and the internet is broken" - I follow the instructions to fix that but nothing changes. The My Hughes Net page shows system running as it should (green) code 0.00 - any ideas? I'm not very good at this stuff - tx

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Date Last Visited	‎03-03-2023 09:48 PM

About himetime

Re: Bad HT2000W??

Re: Bad HT2000W??

Re: Bad HT2000W??

Re: Bad HT2000W??

Bad HT2000W??

Re: HT2000W connection keeps disconnecting

Re: HT2000W connection keeps disconnecting

Re: HT2000W connection keeps disconnecting

Re: HT2000W connection keeps disconnecting

HT2000W connection keeps disconnecting