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About tana750cc
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08-28-2020
05:10 PM
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08-26-2020
04:50 PM
I did complete the speed test procedures in the first post following the instructions in the link. What else are you referring to?
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08-26-2020
12:22 PM
Just ran a speed test with 2.3 MBPS result. Performance continues to be a significant issue. Is it possible to get a response from a Hughesnet moderator?
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08-24-2020
10:30 AM
I was able to capture a screenshot of status during a poor performance episode. It contains State Code 30.1.1 - Web acceleration connection in backoff state and Summary Operational State as Degraded. Web Acceleration is DOWN with red X. A review of problem history log indicates 5 red X's in Uplink over the last 24 hrs. (Interestingly Web Acceleration does not indicate any red Xs)
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08-21-2020
09:47 PM
We have beam ID 92. How can 1.6 MBPS download speed be considered acceptable for "high speed internet"? Is there a way to check logs to review dropped signal, lost packets, etc?
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08-21-2020
06:46 PM
I work from home (like everyone else right now) and I need reliable video for work calls. It really feels like we are having a problem with dropped/intemittant connection. I frequently get "loss of internet" errors when using programs such as MS Teams or Zoom. Regardless of video, standard webpages should not frequently take a minute to load. BTW - I never have any issues using my cell phone as a hotspot even though the bandwidth is lower than advertised Hughesnet speeds.
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08-21-2020
05:57 PM
We struggle with slow speed, webpages that won't load, and frequent disconnects. Streaming video is impossible as there are multiple delays and buffering. Many times we have to resort to streaming through a hotspot on our cell phones (without issue). The speed test data is a little misleading because it can take 2-3 attempts to load the speed test page, followed by long delays, and then when the speed test runs it shows 30 Mbps. Even so, we will frequently get speed tests in the 1-2 Mbps range. https://testmy.net/quickstats/ras23577 Satellite signal strength is 90 with all green checkmarks on the system status page. Thank you.
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