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About DebiS
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11-05-2020
10:34 PM
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11-02-2020
10:05 AM
2 Kudos
@armwva Thank you for answering my questions. I am trying to decide whether I can expect to get improved download speeds, the type of support Hughesnet can provide and whether I can live with the slow speeds during the day. So your input is valuable. I notice GabeU thought my question was not reliavant here where I already had an open dialog in the tech support area and critized me for not responding to a message there on Thursday. I was slow in response because of the confusion I had with the link did not sucessfully respond until Friday afternoon which by that time support staff was probably already off work. The link was private therefore GabeU would not know I had responded unless he talked directly to Remy or just assumed I hadn't.
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11-01-2020
05:59 PM
Where you able to cancel or was the speed issue resolve? Wanting to know because I was told I could cancel within 30 days. So far I have never received good download speeds during daylight hours - lots of data left. After spending a couple hours in chat and on the phone nothing improved. I have great in the middle of the night download speeds - so I am assuming there are too many customers using the same beam. Which means the support staff can not solve the problem.
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10-28-2020
05:12 PM
3 Kudos
Jrhill89, The answers posted to your questions are anything but answers. I've only been a Hughesnet customer for three days and if anyone would have told me I would be getting 1/25 the download speed as advertised I would not have moved forward. Someone could have just told me that download speed are a system wide problem versus make me waste my time in chat and on the phone troubleshooting a non existent technical problem. My only hope is that where I commonly use my computer during off peak time I will be able to live with the false information.
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10-28-2020
04:57 PM
2 Kudos
Gary, I seem to be getting the same run around that you are. I spent hours on chat trying to resolve slow speeds. The technicians got dropped three time due to their request for me to reset the modem, clear the cache in my browser and the 3rd time I don't know what happened. Next I called and after an hour and the technician upgrading the software on the modem the modem was basically crashed . The technician schedule a date 3 weeks out to have someone on site to restart my modem. The next day I spent another hour on the phone with two technicians and did get the modem restarted. Somewhere along the way it was redirected to the incorrect satellite. At that point after reading I started using testmy.net as recommended to check the speed. What I found is the technicians WASTED a lot of my time. That my speeds are absolutely great as long as I use my computer between 1am and 7am. Above or near the advertised 25Mb download. However the closer it gets to 8am the slower my speeds become and has been as low as 568Kb. Normal is around 1Mb. If someone would have told me as a customer and some of the technicians that this is all that could be expect it would have save Hughesnet staff a lot of time and myself. I'm only 3 days into this use and am surprised at the dishonesty, plus the issue that much of the technical staff wants to treat the customers like they are completely stupid.
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