ContributionsMost RecentMost LikesSolutionsRe: I need the modem moved, but there's a catch..... RemyOur wifi extender arrived yesterday, Hooking it up went very smoothly and wow, night and day difference. Laptop hooked up to 5g connection because it refused to connect to the 2.5 wifi connection.. before extender 2 bars Now... 4 bars.... Living room tv... It gave me a fit at first saying there was no connection, I had to unplug it, wait 30 sec, plug it back in and power it on and rescan for SSID's and then put in the wifi password and it connected just fine! THANK YOU AGAIN!! You saved me $150.00!!! Chris Re: I need the modem moved, but there's a catch..... AWESOME Remy !!! Very much appreciated!! Will do, I will let you know if it works or not! How long will it take for the wifi extender to arrive at my door? I need the modem moved, but there's a catch..... I am needing the modem moved...... When I initially signed up in 2020, I did it online at hughesnet.com and a LOCAL installer came out and did the installation... The installer DID NOT say anything about it being in a bad spot for whole house wifi coverage. Well the wifi coverage covers the bedroom the modem is in, living room and dining room.... Kitchen and master BR the signal drops down to 1 to 2 bars and the internet barely works. I chatted with tech support via the hughesnet.com website and they toid me that there's a 150 dollar USD fee to move the modem!!! FORGET THAT!!!!!!!!!!!!!!! Since I am out of my contract, if I cancel my current account and go back on HN.com and put the account under my name, and SSN # ( right its under someone else's name that lives in this house). Would that trick the system into that I am a new customer? Or does HN go by the address? Thanks! EDIT: Our house is 1170 Sq feet. SolvedRE: 45 Gigs... Where? LizI just talked to a rep via chat and I told her that I need to up our data to another package that is EBB approved The lady then asks me about our equipment. I was like 1 TV, 2 phones, 1 computer, 2 google homes, 1 alexa How much do you stream? I said we just cut the cord so... I'd say a few hours a day? even though I use GabeU 's PLAYON app to download most things. I said the Googles and Alexa are for questions and music for when we're in the shower. Lady: Well your best bet would be our 75 gig package for 145.00 a month and you can have your EBB with the highest package we offer. Me: I can't do that... I was told the highest the EBB benefit goes is the 50 gig package? And that the 75 gig package would end my EBB benefit. What do you have thats above what I am on now thats EBB approved? Lady: 45 gig package and you can have the EBB with the 45 gig package She assured me that I am still going to get the EBB benefit.. I am confused now.... Re: 45 Gigs... Where? LizI was eagar until I saw the screenshot above lol. Chris Re: 45 Gigs... Where? Liz: "Remember, we vowed to keep you locked into the same price at the time of sign up for 2 years, but if you want to hop on the new plan now, you can upgrade yourself online! Just check out Shop/Upgrade to upgrade to the 45 GB plan for an additional $10." Why can't I change my package? Chris Re: 45 Gigs... Where? maratsade No, I think the only letters I got were the ones saying the govt discount is going from 50.00 to 30.00 in March I got that letter like two or three times... 45 Gigs... Where? I just started over today with my plan... What 45 gigs? Why did I only get 30 again? I've been a customer since 11/2020 so I should of gotten the upgrade I thought? I was really excited for the new plan :( Chris Re: Streaming question >>Keep in mind that, during the 2AM to 8AM Bonus Zone period, if you exhaust your Bonus data it will start drawing from your regular plan data. Not that you're necessarily going to use all 50GB, but I figured I'd mention it, just in case you end up downloading a lot.<< GabeU... I'm pretty close to exausting my bonus data.. What happens when you hit 0/0 do you get logged off? ha ha This is the FIRST TIME EVER in almost 2 years, that i've gotten this close to using all of my bonus data. Re: Question about the New Data plans Oo nice! We're getting a boost? I had no clue this was happening. I reset in 2 days, I wonder if I will see the free boost on my next cycle? I've been a customer since 2020. I just wonder how much more my bill is going to go up? Or will I get the 45 gigs for the price of 30?