I checked connectivity on the computer at around 3 AM, on a clear night, when the internet and phone refused to work at all, and the computer said the signal strength is “excellent”. Does this shed any light on possible problem? Off nearly consistently last night from approx 2Am until 6AM. Got your reply then.... Turned off and back on per instructions. modem power light - on system light - on receive light – flashing transmit light - flashing LAN light – flashing WiFi light -flashing phone modem power _ on run – on Wan - yellow and flashing LAN – off VOIP – on phone 2 – off phone 1 - on How can I see what state code is presented during a time of no connectivity at www.systemcontrolcenter.com ? During these times I can not access the internet at all, and can not make any phone calls to call for assistance either. I am not a skilled computer technician by any means, so if there is some way to accomplish this please walk me through it. Checking www.systemcontrolcenter.com now ,when everything seems fine, it says: Diagnostic Code: Not Available I will try to add screenshot.
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November 2020: Internet connections are worse than they have EVER been! At several times a day no connection at all is possible ...even after 2Am and even in the best of weather conditions. There are several times per day our phone also has no dial tone. It is entirely unpredictable when and for how long we will lose Internet and phone service. This problem is severely impacting my businesses. I called to see if problem could be fixed. It was not. They checked communication between modem and satellite and said everything seemed to be working properly. There is obviously something wrong. It has NEVER been this spotty, unpredictable and unworkable during all the many years I have paid for Hughes Net phone and Internet services. What is most likely source of the problem? Are there any suggestions / steps I should take? Anyone else having similar expiriance? Is there a problem with the satellites?
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