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03-02-2021
10:31 AM
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02-12-2021
08:06 PM
@Damian I just performed a couple of tests. Results were not very good 1.4 and 1.3M. However, the skies are very cloud (with drizzle) here and will be for the next couple of days. Once skies clear (in couple of days) I will perform a series of tests and send you the results. Thanks! Keith
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02-11-2021
05:58 PM
@Damian Were you able to make any adjustments/improvements during your evaluation last night. I have not seen any improvment in my slow speeds today. Thanks Keith
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02-10-2021
06:58 PM
@Damian Thanks for the update. I appreciate your response and your attention to this issue. Looking forward to better performane after your adjustments. Thanks again, Keith
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02-10-2021
08:15 AM
@Damian Just following up with you. Were you able to conduct your testing of my service during peak hours last night? Thanks Keith
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02-09-2021
07:49 PM
Damian, That sounds good. I look forward to hearing from you tomorrow. Thanks Keith
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02-09-2021
08:25 AM
Yes, all tests have been run while directly connected to the modem with a LAN cable. I have tried power-cycling the modem. After cycling yesterday, I got a bit of improvement but it quickly deteriorated over the next couple of hours. Thanks
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02-08-2021
07:01 PM
I conducted several more tests throughout the day today (link attached). We the exception of one reading, all results were extremely poor. Performance has been so poor, and so inconsistent, that I have been unable to use any of my cloud-based applications for my job. As indicated earlier in this thread, our performance was never great with Gen 4 but it was definately better than what we are experiencing with Gen 5. Certainly not what we are paying for. https://testmy.net/quickstats/keithedward
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02-07-2021
02:45 PM
No, I am not in FAP. We currently have plenty of data in our que. I have run many tests over the past month. I occassionally get 4 or 5 meg but the majority of my tests come back at less than 1 meg. This problem seemed to get worse when I upgraded to Gen 5.
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02-07-2021
02:12 PM
Hello maratsade, Thanks for your response. I have attached a few of my testmy test results (link below). All tests were performed while connected directly to modem (LAN). My speeds are very low. Thanks https://testmy.net/quickstats/keithedward
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02-02-2021
06:56 PM
I switched to Gen 5 a few weeks. I was told by customer service that Gen 5 would solve the slow speeds I had been experiencing with Gen 4. Not only did Gen 5 not fix the issue but my speeds are now slower than they were with Gen 4. During daytime hours my download speeds are tolerable. When connected directly to the modem the speeds vary from 8 to 15 mbs (using testmy.net). Starting in the late evening my mesaured speed plummets to between 300 and 600kbs! This behavior is very consistent. At these lows speeds we are unable to stream video (ie. Netflix) even when our smart TV is connected directly to the modem. We did not have this problem during the 4 years that we had Gen 4. What is causing this issue and what can be done to resolve it? Thanks
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