I am having the same issues.. this started early December.. it was fixed for a few weeks then started again. I spent 2 hours on the phone yesterday with a very nice tech rep. However my issue was not fixed. I was told he would have to get a more senior rep to help. They are supposed to call in the next few days. I doubt they will and if they do I'll be at work. I did check into Viasat for internet but they do not have as good rating as HN. My only other choice where I live is dial up! The rep did tell me they were launching a new satellite sometime near March.. I told him that wasn't doing me any good now. 'This is frustrating.
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