Hello, My case was refered to tier-4 support (PIN: 4428683). I was told on 2-10-21 that the low speed was likely due to too many users assigned to a single gateway and that in about 2 weeks the issue would be resolved and I would be called. I just tried calling 866-859-2275 and my pin # was inactive. would you please contact me? In the mean time, I have completed a recent series of automated speed tests for your review. https://testmy.net/quickstats/Will%20Price Thanks.
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