VinceO
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Joined 4 years ago
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Re: Data tokens missing
I wasn't sure if my response via email would show up on the community message board so I cut and pasted it here; Thank youfor getting back to me. The newest problem seems to be solved. For the past two days, the time I have spent online has been subtracted from correct data and bonus plans. My early morning time online is correctly being subtracted from my bonus time and my other online time is being subtracted from my data plan time. If you are still wanting to know, I noticed the the problem when my data token problem was resolved and it continued through the weekend, but as I stated, all is back to normal. Thank youfor all your help!! HAPPY HOLIDAYS!!!5.8KViews0likes1CommentRe: Data tokens missing
Thank you for restoring my data tokens once again. Hopefully, they stay this time. New Problem! I mentioned this at the end of my last post. I am an early riser and spend a few hours browsing every morning during the bonus time period from 2:00 am until 8:00 am. As I stated in my last post all the time I spent on line during the bonus time period was subtracted from my monthly plan data. Today I have the same problem, all the time I spent on line, all of it during the bonus time period, was subtracted from my plan data and none was charged to my bonus time data. Can you have your tech people fix this without zeroing out my data tokes?5.9KViews0likes0CommentsRe: Data tokens missing
It’s been four days since I made comments to the community about my vanishing data tokens. I was asked to be patient while the tech people investigated this issue. Nothing has been done! This morning I was browsing on the internet during the bonus zone time period. My first stop was to the HughesNet website to see if my tokens have been restored, they have not. While on the HughesNet site I wrote down my usage for the month. I then went about my usual browsing routine and site visits. My last stop before turning off my computer and going about my daily routine was back to the HughesNet website, still no data tokens. I also noticed that the entire time I was browsing, all of it during the Bonus time zone, was subtracted from my monthly plan and none of the time was charged to the bonus zone time.5.9KViews0likes3CommentsRe: Data tokens missing
Thank you for getting on the problem so quickly and fixing it............for a day and a half. Today is Sunday and all my tokens are gone again. I've done a little browsing, but I have not downloaded anything since Friday nor have I streamed anything. What's happening at Hughes Net?6KViews0likes1CommentData tokens missing
Wednesday 12/01 I had 19.4 GB of data tokens in my account, today they are all gone. I am only ten days into my billing cycle and my data plan has plenty of GB left so I should not have used any of my data tokens. Can you please restore my tokens? Phone support provided no help what-so-ever!6KViews0likes10Comments