My system started shutting down for a few hours every afternoon last week and finally, had no uplink or downlink at all for 2 days. Called customer support and ran through all of the reboot protocol which I had already done. The error when connecting to the modem by iP is 3.1.1 cable error. I was told by customer support that they would have to send out a tech at my cost to rebuild the system which is unacceptable as this isn't the first time this has happened. The reason that I know it isn't a cable error is that I have power right by the dish and was able to hook the modem up within 2 feet of the feedhorn/lnb and still got the same error. Leads me to believe that i have a bad modem or a bad LNB. How do I figure out which is the case and have HughesNet replace without paying a contractor to take care of a problem that is from HughesNet?
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