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01-19-2023
03:01 PM
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08-03-2021
05:01 PM
2 Kudos
Hi Damian, thanks for checking on what changed. The technician just left, we moved and redirected the dish, also ran some speed tests. I got 44MBS on one test, is that possible? Things seem to be working now and speed is up to where we were hoping to get, so I think my issues is fixed. I would still like to know what changed, in case we have the slows again, so I can check to see if it is the same issue. Thanks, Bob Oh, and thanks to others that helped.
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08-02-2021
10:11 PM
Thanks for the link. The history shows no issues, but I unplugged it yesterday so no history to report. Funny thing happened today. At about 10AM MST our speed suddenly increased and we are now able to send texts. I got a text from Hughes saying my issue has been resolved and do I want to cancel my technician visit Tuesday. Never got anything about what issue was fixed. I am still having the technician come out as we are still not anywhere near 25bps.
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08-02-2021
09:59 AM
Hi Gabe. Status is green right now. Just ran a connectivity test and got 0% packets lost. So my issues seem to be randomly occurring. There is a diagnostic code I just noticed on the too right of the connectivity screen. Not sure it means anything. 0000-4000-0400-0043 my tracert still shows more than 30 hops so maybe I am not entering the correct IP?
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08-01-2021
08:56 PM
Damian, we are back at the cabin and I will leave the modem on tonight. One more thing I did tonight was a tracert. I am getting over 30 hops to the gateway, that cannot be good. Thanks, Bob
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07-30-2021
08:58 AM
Sorry Damian, quick background. We are building an off grid house in a very remote location. Currently running off of two batteries and two solar panels, until full array is installed. So we turn off the modem at night, it seems to use quite a bit of power. The modem is on now, but we are leaviing town later today and will return Monday. I would like to turn the modem off while we are gone, unless you want to check it while we are gone. It is now 7AM here, we should be here for a few more hours with modem on if you have time to check it. Thanks for your help, Bob
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07-29-2021
12:22 PM
1 Kudo
Thanks Maratsade, I will wait.
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07-29-2021
11:16 AM
I have tried multiple times to access the testmy.net, but I always get, page cannot load. I hope there is something else I can do to figure out what the problem is.
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07-29-2021
09:27 AM
Today I was able to run a hughesnet speed test (speed test on this website). Download speed 33.79 MBS (really?) Upload speed .08 MBS.
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07-28-2021
10:11 PM
Sorry if this post in the wrong group. We have never had speeds above 1.5mbs. Multiple calls to the support where I was basically told, that is normal, or call back tomorrow if the problem persists. Our modem went out last week, after 5 calls, 5 days and many many hours on the phone with tech support they sent us a new modem. Now a day later we have internet access, but it is even slower that it was before the new modem. I have tried to run speed test (testmy.net, hughes net speed test and one I have on my computer). None will run. I am losing 40% of my packets and getting the "You have limited connectivity to the gateway." error. I realize this is a normal error unless we get 0% lost packets, but that does not explain why we are sooooo slow. Other info from conectivity test: IP Gateway J2GIL024HNSIGW1102 Packet Loss 40% Average Delay 601 msMinimum Delay 562 msMaximum Delay 626 ms
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