About mthannigan

My HughesNet Equipment was poorly installed.  The service works, but the installer did not cut the cable to the appropriate size on the exterior of my home, choosing instead to make ridiculous crliques  to take up the slack.   He also made mess on the interior. Instead of putting the cable into the cable raceway along the baseboard--which is what it is for--he unnecessarily put holes in my wall and screwed the black cable on top.  It looks terrible and now there are holed drilled into my newly painted walls. He also did not leave any slack in the cable behind the desk, so that getting it into the cable raceway will be more difficult.   Finally, the installer failed to clean up all the drywall dust and dirty fingerprints on the floor, nor did he move the desk or the bookcase back to where it was prior to the installation. He did not go over the installation with me to make sure I was satisfied with the job.  He just told me the internet was working and ran off to his next appointment.   I wanted another intaller to fix the mess, so I called HughesNet customer service. I also tried contacting someone at PT Systems (the installation service they use) several times over the course of the days following the installation.   Finally, I reached a Highesnet rep who promised to call me back to schedule a repair of the installation after my wifi tech finished programming my Ubiquiti Wifi system (so the HughesNet service would act as a failover if my FiOS service goes down). It wasnt until then that I could be sure the HughesNet Service was even working, because it's only acting as a backup ISP for my FiOS service.   At this point, I'm afraid to go up onto the roof to check the installer's work.   The call-in help line at Hughesnet is terrible--they need more reps who know how to get results.  I've waited on hold for an hour, only to have them hang up on me upon answering.   There is also no way to address installation issues online.  It's shocking that an internet provider would have a website is that is so convoluted and unworkable.   What do you suggest I do? Is Viasat any better?   Slap dash installation with no aesthetic sense. Ignored the cable raceway and drilled holes in newly painted walls ... View more