About Lemsr2

I dropped HN over 20 years ago because of CS issues. I came back literally just one month ago because my former provider was down for 8 solid days with no explaination. And believe me, it was with great hesitation! Since coming back to HN, it's been latency problems and inability to connect. I've got a service ticket in, but there's no ETA that engineering or advanced team can give regarding a resolution. My business is online and I need to be able to connect in order to work!! All I'm being told is "They're working on it". I understand programming issues can take a while to resolve but this is ridiculous. Discounts to my bill don't fix it, and don't earn my paycheck, people! I'm at the point of having to decide whether to try and stick this out, or go back to my old provider, and call in every 4 or 5 months, rather than every 4 or 5 days. I signed a contract for 24 months, but HughesNet is just not fulfilling their end of that contract. ... View more