ContributionsMost RecentMost LikesSolutionsRe: Finally! A Real Tech.Thanks Eddie. Your professional no doubt. Thumbs up .Re: Finally! A Real Tech.No. When you get to level 4 Tech,If you miss the call,you get a different number and pin number to get your issues dealt with. This was the first Tech that got it all moving.Good Point though Steven. Good techs should have a direct line of his own. You would see a lot less complaints on this community web page for sure.Re: Finally! A Real Tech.Printed my rebate forms and the billing statements that are required. Thanks for the help Eddie Villanueva. Real help, not just lip service.Finally! A Real Tech.Praise God Almighty! Tech call back to Eddie Villanueva got the ball rolling! Hughes is having big time issues with their highest plan and is trying to fix it. Eddie got my lease fee for equipment purchased being addressed and told me to keep an eye on my bill next month. Sent me the web page link to get my refunds as well. FINALLY a real tech.