About theEngineer

The speed analysis using data samples from is a legitimate analysis, quantifying what other dissatisfied customers are experiencing. Of course, results will vary from data set to data set. Let your customers decide if the speed is satisfactory or not. Yes, I found that the HughesNet customer support site is not a viable way to change or cancel service. I will cancel by phone. Paying $400 to cancel a poor performing internet service entitles me to express may opinion, unless HughesNet is regulating free speech. Finally maratsade, you have stooped to calling a customer names ... Respectfully, Idiot      ... View more

I have sent multiple emails through the HughesNet customer service email application on their customer support web page and have not received a single response even though it is stated that “We will reply to your email message within 24 hours. Be sure to check your spam folder in case your email has filtered us.” The email below is the latest attempt. March 29, 2022 5th Notice of Termination. This email is to give notice that I am terminating my HughesNet service plan, account number DSS201561228 effective immediately due to unacceptable performance. In addition I am requesting that the $400 early termination charge be waived. Please send instructions to return all required HughesNet equipment. I intend to submit the following comments on my social media page and to the several online ISP customer review sites urging potential HughesNet customers to carefully consider their options and contract conditions of service when shopping for new internet service. Evaluation of HughesNet Download Speed Performance and Recommendation - “Caveat Emptor” I started a HughesNet satellite internet service plan on February 28, 2022. I terminated the service after one month because of totally unacceptable download speed performance as detailed below. The internet service was advertised as “HughesNet is the breakthrough service that gives you more of everything you want: fast speeds, more data, and built-in Wi-Fi. HughesNet delivers speeds faster than ever, with 25 Mbps on every plan.” Not so. From the first day of usage I found that statement of speed performance to be consistently unobtainable for my daily use. The service was slow from the start and would not support even low quality video streaming. Web pages seemed to load very frustratingly slow. So I started performing the HughesNet speed test found on their user support web page. I performed 103 speed tests at various times of the day over my first month of service and exported the resulting download speed test results (as a csv file) from their speed test web page. The tests were conducted on a new iMac with an up-to-date OS with no other devices or applications in use at the time of the tests. I then performed a simple but telling analysis of the download speed test data by calculating the median value download speed of the data set. The median is the value separating the higher half from the lower half of a data sample set. The median value from the 103 speed tests was 2.54 Mbps. Thus for half the time the download speed was less than about 10 percent of the 25 Mbps HughesNet claimed for their service. Of course, HughesNet notes in the (literally) fine print at the bottom of their advertising that speeds will vary for various reasons. The poor performance of this internet service was totally unacceptable and I was compelled to not continue with HughesNet internet service. Although terminating the two-year contract after one month of totally unsatisfactory service is costing me $400, I did so because I could not endure another month of such frustrating service. My expensive lesson from HughesNet: caveat emptor - let the buyer beware. Do not purchase a HughesNet satellite internet service plan! ... View more