About scorpiopulse

@maratsade @GabeU    Hey guys, don't worry about me, I'll be fine.  You know who else will be fine?  Pradman Kaul.  I do hope he at least sends you an Amazon gift card for Christmas this year, so you can purchase some books to improve your interpersonal skills.  I'll be sure to mention you in the email. Looks like he's doing fine.  I'm sure he appreciates the effort you guys put in to keep him fed.   Cheers! ... View more

Meanwhile, I'm still waiting for any sort of attempt at resolution.  The clock is ticking.   ... View more

@GabeU wrote: @scorpiopulse wrote: @GabeU wrote: Results URL...   https://testmy.net/quickstats/scorpiopulse Be sure to show @maratsade how you divined that. 1.  There's no call to insult a fellow subscriber who's going out of his way in an attempt to help you get the help you need. 2.  maratsade already well knows how to find it, but it's not his job to do so.  It's yours. 3.  Like maratsade, I chose to help a fellow subscriber to better get the help they need.   Have a lovely day. 1.  I didn't insult anyone.  He didn't go out of his way or he wouldn't have demanded I post the link when: 2.  If he knows how to find it, he could very well go that extra step himself.  I don't have a job with HughesNet, I have a paid for underwhelming equipment and service.  There is a difference.  I came here to post a tech issue for support, and I'm met with " So it makes sense that your Verizon signal works better."  and other useless copy/paste "support" and ETF threats rather than any kind of empathy or effort. 3.  You were also a bit late, as I had already communicated with "The Rep" in DM.  If you're both subscribers, the URL isn't going to do you any good anyway.   As a matter of fact, watching you guys "Kudo" each other reminds me of a South Park episode...   Have whatever kind of day my fellow defrauded subscribers who populate this forum allow you to have. ... View more

So they're not even paying you for this? That's a lot of posts for someone who is not a "representative."  And you're a customer, too? No wonder you're a little disgruntled.  Bless YOUR heart.   ... View more

@maratsade wrote: LOL! Bless your heart.  @scorpiopulse wrote: @GabeU wrote: Results URL...   https://testmy.net/quickstats/scorpiopulse Be sure to show @maratsade how you divined that.   Here's a URL for you.   https://melmagazine.com/en-us/story/bless-your-heart WHY ‘BLESS YOUR HEART’ IS THE MOST SAVAGE INSULT IN THE COUNTRY   So, not only is your tech support lazy and unprofessional, you resort to insulting customers.  Good thing my name isn't Karen, or I might be demanding your termination at this point along with the pitiful service.   😠 ... View more

@GabeU wrote: Results URL...   https://testmy.net/quickstats/scorpiopulse Be sure to show @maratsade how you divined that. ... View more

Would you then be able to cancel my service, refund every penny I have paid thus far, and assure that there would be no termination fee as if I'm being punished for the lackluster quality of the service, equipment, and "tech support" which essentially validates what I have said, saying: and: while simultaneously threatening me with early termination fees... and demanding that I need to type a url that you guys could construct from the info given already?   If that is the case, I would be happy to give you my account info to be refunded without the additional highway robbery and unprofessional "support."   ... View more

@maratsade wrote: OK, so no throttling going on, check.  Whenever you can, please post the URL from Testmy.  It's likely the issue is with congestion and latency, though, but the reps will need to see the test results from the My Results URL.    Cancelling the service is up to you; but keep in mind there is a $400 penalty for doing so.  The reps are happy to work with subscribers regarding the cancellation fee, but you need to do the required testing and troubleshooting first.  Since it has been less than 30 days, I am definitely anticipating canceling the service before the end of the billing month.  Most businesses do allow a 30 day return period with full refund, and despite contractual obligations, I will be seeking a full refund and will NOT be satisfied paying any sort of termination fee within the first 30 days.  I am not going to continue to pay for or cater to a service at this level of discrepancy between what is advertised and what is being received, especially after the support I am receiving acknowledges the inferiority of the service in response to a technical issue.  Again, I appreciate that level of honesty, as it coincides with my experience with the service in the first month. ... View more

How would I be being throttled during my initial month?  Isn't there a bit of a grace period for new accounts?  I noticed that my data was being reset constantly, and I am nowhere near the throttle point. My signal strength has been within reasonable levels the entire time as well.  This seems to be an issue related to the equipment or the service itself. "Satellite internet is highly influenced by many factors, including latency and congestion, so the signal isn't as stable as terrestrial internet. So it makes sense that your Verizon signal works better. " Thanks for that confirmation, this is clearly the case here.  Why should I continue to receive and pay for worse service than I can get elsewhere?  It seems as if you are in agreement that I should just cancel the inferior service.  I appreciate your honesty. ... View more