About LM11

LM11 · ‎03-29-2023

Thanks and yes please keep this ticket open. All this has been done before, or at least that's what I've been told. So, I am a bit apprehensive to say that anything has been fixed or not at this point.

LM11 · ‎03-28-2023

Well it appears to be better today. So far. Yes, I did replace the ATA unit but it did not fix the issue.

LM11 · ‎03-27-2023

Hello, Yes, it drops voice calls almost every day! Yesterday, it dropped about 5 times. There is no certain number that it does this on. I have tried other wired phones connected directly to the adapter with the same results. It has even drops on my calls with tech support! I really need this fixed! I have another few months on my contract but if I can't get this corrected, I may need to change services. Thanks much.

LM11 · ‎03-24-2023

I can't wait! I have done this same trip many times. Im sorry, but they need to prove to me that they know what they are doing. So far, I have my doubts about it. Thanks anyway.

LM11 · ‎03-24-2023

Of course I have the voice service. I have contacted tech support about this many times and I have given them phone numbers and times when it happens. They say they made some adjustments and to see how it goes! Well it has never been good. I have worked in telecom for a long time and I can tell that this circuit is losing sync and eventually drops the signalling, then the call disconnects. I k ow this being a sat link has many parts in this circuit but basically, that is what's happening! I need hug this fixed! Someone please steer me or tech support to this!

LM11 · ‎03-24-2023

I have had this system now for about a year now and my voice line has always given me trouble! It sounds to me like the line sync is slipping and eventually loses sync, drops the signally bits and then the call drops! It has been nothing but trouble at my location!

LM11 · ‎08-04-2022

Not a very good way to do business though. They have given me no feedback as to where things are with it, and it’s been doing this since December, when it was installed.

LM11 · ‎08-04-2022

My voice service continues to drop calls! I am getting really frustrated with this service…. I have called many times and sometimes I can’t even get through the first call without it dropping! I’ve been told that it had been escalated, but still not fixed. Tech support, please help! I live in a rural area and I had my frontier dsl line changed to this for hopes of better internet. I had the voice added because I just thought it would be ok as well. However, it is much worse! please help!

LM11 · ‎04-08-2022

Hello Liz, well it seems to be better but it did drop a call this morning sometime between 11 and 12. I wouldn’t say it is good yet though.

LM11 · ‎03-31-2022

I have had dropped calls since the system was installed. It has been a little over 1 month now and I still have the problem. I have called for tech support multiple times. Once I get to a "person" I can understand, I get to the answer that an engineer will call me back but I have heard nothing. Probably because they should try my cell phone, which has only one bar if I stand in a good place? I have tried everything they mentioned, went to a wired phone only plugged right into the ATA. Same result. Replaced the ATA, on their recommendation, with same result. I don't know if they have some timer settings or something set wrong but I can't deal with this much longer! I need a reliable phone service as well as internet service. I had Frontier DSL before and it was slow out here but at least my voice line always worked! Please help me soon. I don't know what else to do but go back to Frontier? Any ideas or help would be greatly appreciated....LM11

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Date Last Visited	‎04-01-2023 11:57 PM

About LM11

Re: Voice calls still dropping

Re: Voice calls still dropping

Re: Voice calls still dropping

Re: Voice calls still dropping

Re: Voice calls still dropping

Voice calls still dropping

Re: Still dropping calls

Still dropping calls

Re: My Continued Dropped Voice Calls

My Continued Dropped Voice Calls