About Gills

Of course I'm familiar with it. But since I know the unusable speed is directly related to throttling and not other factors, this argument is moot. They have the ability to control the data speed, and all of my tests are very consistent, regardless of time of day.   Also, if usable service is not guaranteed, then neither is payment. ... View more

I am very familiar with the subscriber agreement. It says that I get 25 GB (now 30) of daytime data and 50 GB during "bonus zone", and after that's used up, the speed slows down, which is "normally 1-3 Mbps download". It's that last part that Hughesnet is not following through on right now. 1-3 is already slow, and I accept that it's going to be that slow most of the time, as long as it WORKS RELIABLY. It stopped working reliably 3-4 weeks ago. I'm sorry, but a business can't say one thing, underdeliver, then expect customers to continue paying full price.   The early termination fee is assessed by Hughesnet because it KNOWS that people will be cancelling as soon as they realize how bad it is and have better options. But not living up to their end of the subscriber agreement doesn't mean they can collect on that. I will not be paying it. ... View more

Yes, I've mentioned this multiple times. The throttled speed is unusable - it's not the 1-3 Mbps that Hughesnet claims is "normal". Again, I will reiterate that the throttled speed used to be usable until the last 3-4 weeks. Something changed and broke it. ... View more

Test results: https://testmy.net/quickstats/Gills The results confirm that throttled speed is unusably slow and unreliable. Certainly not what I'm paying for. Here is my video demonstrating the testing process and some of the real-world slowness in action. I had to upload this video from the internet cafe, of course. https://youtu.be/ePpKDOQJIRM Nobody from Hughesnet has contacted me about this thread.   ... View more

I will do a few more tests and post based on the url you requested. ... View more

Test result... as expected: https://testmy.net/db/A2Et3evV8   I will also be uploading a video that documents my setup and procedure to prove that it's done right. ... View more

Understood, and will do. However, I will not accept "oh, you're throttled" as an acceptable answer to why my internet is unusably slow in the last month, when it used to be at least usable. This is the stock answer the techs give me. ... View more

Thanks for all the input, but other than running the specific self-test that Hughes requires, I've done it all. I plan on running the required self-tests when I get home.   I can run the connection test from the "system control center", and it all looks like it's running perfectly. And I can say that everything does run relatively well when I'm not in "throttled" mode. It's "throttled" mode that's broken, which I have explained to the tech support people multiple times. Supposed to be "normally around 1-3 Mbps", but in the last month it's dropped to unusable 0.5 Mbps or less. Between the system control center test working perfectly and it only being broken when throttled, it tells me that they're having technical issues with throttled mode only. I've given them 2-3 weeks of patience to solve the issue, but it persists.   ... View more