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JoelChris1616

About JoelChris1616

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Date Last Visited
‎08-08-2022 12:40 PM

Why is my download at 0.03?!!!!!

by in Tech Support
‎08-08-2022 08:10 AM
‎08-08-2022 08:10 AM
Hello   I really realize that this service is NOT high speed nor even comparable to dial up, but for 112.00 per month, why is my download at 0.03? The latency is 2378. I honestly would like to understand why this service is NOT consistent to what they advertised. In meantime, please tell me how to get our speeds up to 30. Which is way below average, but doable for my work.  Thank you! ... View more
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Re: 12 GB left SLOW download

by in Tech Support
‎05-26-2022 01:09 PM
‎05-26-2022 01:09 PM
Thank you so much! Our latency is awful as will.  I have been tracking speed since our turn over on 15th. We were doing ok up until today. It's back to speeds where I can not even work and get on LinkedIn. It just spins and spins. We have zero options where we reside. Until Starlink comes. It's so frustrating and is costing me too much not to have consistent availability.  I really appreciate you taking the time to answer my question. ... View more

12 GB left SLOW download

by in Tech Support
‎05-26-2022 11:41 AM
‎05-26-2022 11:41 AM
Hello We have 12GB left of our 30 GB plan and we have no upload or download speeds. This happens way too frequently.  We PAY for faster speeds and to still have plenty and have a speed test of 2.1 download? It's a cause for concern. We have done all systems checks and all is green. Why the change out of the blue? Why are we not able to receive what we paid for? Thank u to anyone who can give us an accurate answer.   ... View more
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We have a 24.1.1 red system code and speed at 2.47...

by in Tech Support
‎05-11-2022 11:36 AM
‎05-11-2022 11:36 AM
Hello everyone;   I have, without success, tried to reach Hughes by email, phone and chat.  No one has returned a call, email or chat log.  Nothing.  Really frustrating.  We have a serious issue and our internet is beyond slow.  We are talking dial up slow!  Our speed test is at 2.47  Seriously, you read that right! lol  Can ANYONE help us??  Have no idea.  We usually have real slow internet because it's Hughes..... but, this is beyond slow.  Can not even load LinkedIn!! Please help! ... View more
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