HughesNet has the worst customer service I have ever dealt with. If there were any other options for internet service where I lived, I would not be able to switch fast enough. I have started going back to college and I have some online classes so I need to upgrade my service plan. I have called at least seven times in the past 3 months and it's always the same thing.. I am put on hold for 30 minutes up to an hour just to be told someone will have to call me back within 24 to 48 hrs. NO ONE ever calls. Every month we run out of data and have to purchase extra tokens. I guess HughesNet makes more money when I have to purchase tokens throughout the month, but as a single mother trying to go back to school and work too it gets difficult. The last time I called tech support said I needed to either pay for yearly tech support or 69.99 for them to make sure my computers etc are running correctly and not using more data than they need. Tech support said upgrading my service would be like putting a band aid on the problem. I am truely amazed that a company as big as HughesNet would do so little to help and be so rude.
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