I called in today asking about changing my plan to a bigger plan. The lady I spoke to said that they don't offer any bigger plan then what I already have (75GB). I advised her that it shows online they offer 100 GB plan, only to find out that is for businesses only. I then advised her that I am comparing my plan to Viasats plan and she informed me that it was my choice to stay or to go. I asked her if HughesNet was willing to do anything to keep a 15 year customer and she said she, nor anyone else can offer me anything. I want to know how this is good customer service.
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