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09-16-2022
08:55 AM
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09-09-2022
12:47 PM
I thought the same thing, but the 100GB plan is for businesses only. Residential is 75. Viasat offers bigger plans for little more than what I'm paying now. That is my whole gripe that Hughes Net doesn't offer this, nor will they match it.
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09-08-2022
06:23 PM
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I called in today asking about changing my plan to a bigger plan. The lady I spoke to said that they don't offer any bigger plan then what I already have (75GB). I advised her that it shows online they offer 100 GB plan, only to find out that is for businesses only. I then advised her that I am comparing my plan to Viasats plan and she informed me that it was my choice to stay or to go. I asked her if HughesNet was willing to do anything to keep a 15 year customer and she said she, nor anyone else can offer me anything. I want to know how this is good customer service.
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