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About D_J_M
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23
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| Date Last Visited |
01-17-2023
02:24 AM
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12-07-2022
08:29 PM
Twenty-four hours and nothing. No contact from tech. HeII, it took over a minute just to log in to this forum this evening. I downloaded another small gaming file just a short while ago, barely broke 100Kb/s.
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12-06-2022
02:35 PM
Just an FYI to note that I can connect either of my computers to my cell phone hot spot and get speeds of over 3 mbps which is typical for our rural location. On the other hand, a gaming file download that I attempted last night while connected to HN could barely break 200kbps.
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12-06-2022
12:44 PM
I'd like to note that I was under the impression that your installers/contractors provided you folks back at HN with accurate and specific details on each install and service call they perform. If this is not the case I will endeavor to make my future comments more detailed.
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12-06-2022
12:33 PM
"Upgrade" as in they upgraded my old modem with a newer one. That was their idea. When that didn't fix the problem they offered to send a tech out who diagnosed the issue to the electronics out on the dish (and a substandard previous install). After installing the new hardware and electronics, the tech told me that he had also re-pointed it to a new satellite. My service has been sub-standard ever since. Especially during the hours of 4pm to 11pm. This wasn't an issue before the service call. And, the type of connection does not improve the quality of the service. I've got both here. And both a PC and a Mac. Both behave the same.
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12-04-2022
10:38 PM
So, after almost ten years my old HT1000 system gave up the ghost back in September and I was offered a free "upgrade. Now, one caveat: I was still on the old bird here after everyone else had moved on. Bandwidth was good and I could almost watch an entire 30 minute youtube clip uninterrupted. I finally felt like, after a decade of service I was finally getting my money's worth. Now's the part where I swear. I've been shelling out $100 a month for this service for almost 20 years without missing a beat. I rarely complain. But after they "upgraded" my system they also migrated me to the new bird. NOW... I can barely check my ph...king email and my news and social media websites usually load full of broken image links (and I block ads to help reduce the load). I just tried to take HN speed test here and it took three tries, it kept timing out. And it's been like this since my "upgrade". Right now, I'm THIS CLOSE to seeking legal advice because this is a ripoff! Plain and simple.
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Performance
09-22-2022
01:25 PM
1 Kudo
Previous install was sub-standard. Tech replaced everything including new coax and grounding block. We're now back in business. THANK YOU so much for helping through this and getting me back online.
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09-21-2022
10:34 AM
I'll be standing by. Thank you! Have you noted my corrected phone number (I just recently updated my HN profile here, not aware that it contained outdated information). Thanks again.
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09-21-2022
09:00 AM
Sir, please. I know how this works. Or, at least how it used to work. I've been in the business for decades. When service meant something. HN's track record isn't exactly exemplary here.
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09-20-2022
09:08 PM
Until Saturday afternoon it was always closer to 100. I was away when the system went down and 17-25 was the level when I got home. It briefly rose to 57 then back down. With gateway errors. Overnight while I was asleep it came back up and the logs indicated everything was fine until around 11am or so when it went down again. I watched it for several hours Sunday while working on another project and the level was up and down all day. Usually no higher than 36 where the modem would lock in only to drop again after a while to 20 - 25. Sunday evening it finally dropped down from 25 to 15 and it's been there ever since. But as I said, before this all happened Saturday, levels were always good. I've had HN since the early 2000s so I'm a bit familiar with how it works and what to expect from the system.
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09-20-2022
08:26 PM
Respectfully, that avenue has already been attempted. All I could get out of them was an offer to upgrade. That's kinda why I came here?
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09-20-2022
07:30 PM
Still nothing. 😒 The modem arrived with no SAN programmed into it. It's just sitting here not doing anything.
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09-20-2022
05:34 PM
Now we wait. Signal strength is still @15 which is what the old modem read. Instructions say wait an hour so I'll be standing by to see what happens next.
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09-20-2022
05:30 PM
1 Kudo
Replacement modem has arrived, has been connected and is powered on. Thank you!
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09-19-2022
03:56 PM
If I sound short, I am. I work remote and I'm burning precious cell phone hot spot minutes keeping myself productive and employed during this "outage". Sorry.
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09-19-2022
12:40 PM
I asked for the information directly from HN for a reason. Mine isn't available at the moment. I want HN to provide me the information. Thanks, David
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09-19-2022
12:04 PM
One piece of information that I'd find useful is the location of my gateway. Will be standing by awaiting resumption of service. Thanks again, David
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09-19-2022
11:07 AM
Thank you for the prompt response! I will be in touch. Customer for almost twenty years. I won't complain now. Thanks again. David
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09-19-2022
10:43 AM
System when offline Saturday evening. Signal strength was 57 before I turned in at midnight eastern. By Sunday AM, signal strength was 15 but logs showed that the modem WAS online and functioning for a period of time overnight. It's been dead ever since until this morning with the signal strength went back up to 46, the modem reset itself and now signal strength is at 31. Still can't send or receive. Anyone know what's up? modem is an HT-1000 Central Ky.
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