My mother, the account holder, is in the hospital and literally cannot speak on the phone. The account is mine, the only reason her name is on it is because I had no credit history at the time of setting it up and Hughesnet refused to grant me an account by myself. Because I hadn't used credit cards. I was told I cannot suspend my service further or close the account or turn off autopay without her on the phone. A woman with a tube down her throat. That cannot speak. I was told the only way I could close the account without her on the phone is if she was literally dead. I am appalled at this given she is at risk of dying in the hospital. I cannot even take care of simple things like suspending my service and attempting to have it transferred to my own name. I am not allowed to remove my card, I am not allowed to turn off autopay, I cannot even pay the ransom fee to get out of this contract. I can do nothing because this company wants a dying woman who cannot speak on the phone. It's genuinely very upsetting. I'm very tired. I would love if anyone here could help. I've tried posting this a few times and the forum won't even allow me to.
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