Soxie
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Joined 2 years ago
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A contract should be a "two-way" street. Hughesnet does not deliver what it promises.
I am a new Hughesnet subscriber and I am distraught over the poor quality of the service. My plan calls for a 3-5 mg upload, which isn't much; but consistently, I am able to receive only .40 or less. Yes, that's .40. I teach on Zoom and am going to have to refund money to my students and not offer any future classes. I have done everything that is possible to boost my upload speed: moving my laptop to the router, turning off other equipment that might draw service while I am teaching. I have spent hours online with customer representatives who have been unfailingly kind and patient, but I am told that because I am at the "end of the range", my service cannot be improved. I signed a binding two-year contract with a large cancellation fee, but I am receiving only a very small portion of what Hughesnet promised. Yes, they do say that my upload speed MIGHT be as much as 3-5 mg. It seems that I should be receiving more than 1/10th of this amount. Where does the responsibility rest for a company to promise what it says it will deliver? I would not recommend this service to anyone and am considering writing articles publicly to share my experience. Before I do this, however, I will contact the legal department of Hughesnet. That is my next step. Perhaps there will be a satisfactory resolution. I will post again with the conclusion of my very disappointing experience with this internet provider.