I have contacted customer support often for this issue. I've done everything that they have requested and suggested. We've only had Hughes for almost 7 months. Every month... literally every month right after the new month starts our phone never works. It was suggested that I unplug the phone from the box to reboot it. Which I have to do every month... sometimes even at other times during the month. Internet has been slow right from the start. I received a message after the five month time period to go to a Fusion plan to help get more reliable service. We now have netFusion. It didn't fix anything. Something is causing our data to be eaten up. And as always the phone doesn't work reliably. So, we didn't watch any movies for a month. Data was still being eaten up. I haven't even used my home computer for several months. I've been using my cellphone plan for everything. Why would any company expect a customer to contact customer support every month? I'm so disappointed with this service.
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