About DrNan

DrNan

This is my first time using the community, so forgive me but I do not know where the usage tab for the community is or what it is. When I tried clicking on "Usage" in the header, it just took me to my own usage page. When I went back to the Tech Support section I did not see any "usage" subhead. But here is a screenshot of my System Control Center today - I included today's time and date also from my computer in the lower right. Note that it says the bonus period starts in 22 hours or so and the time is 8:58 am. Which means it would start tomorrow at 7 am.

DrNan

For this whole billing period, almost everything is being billed to my Anytime data, no matter what time of day I download anything. Also, for days my System Control Center has indicated that my bonus period time starts at 7 am. Today I tracked things more closely. At 6 am it said "Bonus period starts in 1 hr." Bonus bytes GB remaining was 9.4 GB. At 7 am I began downloading some large files. Last was downloaded at 7:58. Total downloaded was 1.041 GB. At that time it said Bonus bytes GB remaining was 9.4 GB. Now it is 2 1/2 hours later, same thing. My Anytime GB are wiped out and it is taking things out of my Data tokens. Also right now at 9:26 it says "Bonus period starts in 21 hr, 34 min. Which is 7 am. Not 2 am. I saw a different post suggesting unplugging the modem for 10 seconds. I unplugged mine for 30 seconds. There was no change in Bonus Bytes and no change in the bonus period starting at 7 am. I am on the internet only plan.

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Date Last Visited	a week ago

About DrNan

Re: Bonus period "starts in 22 hours" which is 7 a...

Bonus period "starts in 22 hours" which is 7 am