Jalapeno
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Joined 2 years ago
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Re: Deceptive practices to retain customers
Thank you for your assistance. My account should be cancelled by now, as I would normally renew on the 8th of each month. I still have not received an email confirmation of the account being cancelled. My sister received a confirmation email the same day she called to cancel (more than 2 weeks ago), even though her service is sill active for a few more days. We both cancelled within a couple of days of each other. Why the inconsistency? When I look at the HN app on my phone, it shows I still have 89% remaining in the "bonus zone" and it states 28 days remaining in my billing cycle. How is that possible if I cancelled PRIOR to July? I should have received a cancellation confirmation email, and the app should reflect that the account is closed. Thank you again.4.1KViews0likes1CommentRe: Deceptive practices to retain customers
Thank you for addressing this. I did reach out to cancel, and the CS rep stated she cancelled my account with no fees, however I did not receive a confirmation email. My sister also cancelled last week and immediately got a cancellation email. Based on the history of CS reps being dishonest with me, I'm not sure my service is actually cancelled. Why didn't I receive an email confirmation? When I log in to my account it still shows as active and under contract until Sept. Thank you.4.2KViews0likes2CommentsDeceptive practices to retain customers
Beware! I have been lied to by at least 2 reps as to the status of my commitment. When I called to complain and even to terminate service, reps offered me a better plan with no additional cost in order to retain my business, while ASSURING me I was still month to month with no contract or additional commitment. When on at least 2 phone calls, I reiterated over and over to the rep, to assure me that I am not under contract or commitment, and they agreed.Today when I tried to cancel service, I was told that I AM under contract and have to pay up to a $400 early termination fee.