How hard is it, HughesNet, to put a "Tab" that says, TOKENS to purchase tokens under Gen4. Frankly, when a person is under the Gen4 system, there should be a menus system that is strictly for Gen4 and not the bounce around from the old system to the new. Even if I am in the Gen4 system and I go to the Gen4 "My Portal", I go to the bottom and click on the RESTORE TOKENS and it takes me back to MY DASHBOARD where there is no sign of TOKENS. I don't buy tokens every month, but how hard is it to setup a webpage. You are a internet provider, aren't you? I don't like your webpages, but when I am forced to find something on my own, another useless window opens leading me down another dead end. So, since I seem to be HughesNet webpage challenged, I called support yesterday as my system was throttled and I wanted a buy a token. Mind you, my system works better than dial-up in a throttled state and I accept that, BUT HughesNet's own menus will not load under this state (pretty much everything else will with patience). When I called up to resolve this issue, the representative kindly gave me (thanks for making me feel privileged) tokens so that I could buy tokens (sounds kind of backwards, yes?). When asked why their menus won't load, he informed me that my SMART BROWSING was not activated and it was supposed to be from the start of my service. He said he would activate it and gave me some extra tokens for the inconvenience. Guess what, SMART BROWSING is still not activated! HughesNet, stop playing like we are all stupid, fix your service, fix your support and update your websites!!!!! And really, do I need an imogee to tell you how I am feeling?
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