Keep in mind there are countless factors that can use your data:- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi. - automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time. - multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook: https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook or adjusting your Netflix playback quality to low/standard def: https://help.netflix.com/en/node/87 - more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com Finally, if you would like more control of your network, you should take a look into a program called Glasswire. Here's a link to its features https://www.glasswire.com/features/. When downloaded on your device it will monitor and track all activity on the machine it is installed too. Many of our community members have found it useful and we've tested it out in our lab and like what it does too. I hope all this helps you. http://www.hughesnet.com/learn-more/faq Great Bandwidth Monitoring tool: https://www.glasswire.com These last two are the most important. States information for each plan and FAP. http://legal.hughesnet.com/FairAccessPolicyGen4.cfm have you gone to http://192.268.0.1 (This is the modems internal webpage) Post your modem serial number or any recent case numbers so the reps can locate your account.
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