sonwil52
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Joined 9 months ago
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Who trains the representatives
When I signed up for Hughesnet, I told the person on the phone that I draw SSID. That I receive my payment on a certain day that I would like my bill due for the same time. She told me no problem I will take care of that for you When I received my first bill it was for the day I called and signed up not the day that I had requested. I called and explained the situation. This representative said that the billing cycle starts the day you start the account but don't worry I will make the change for you. Went through everything. 4 months and several phone calls later I finally got the payment date changed. Today I was told that my data cycle will stay the same because they cannot change that even though I was told times before that it would be. Each representative I talk with says I was given wrong information that they were telling me right. They all should have the exact same information in front of them correct? Why am I constantly lied to?1.6KViews0likes2Comments