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Good morning rcrhome, Thanks for posting, the only way to check on the status is through that site. When I tried to fill out the registration info on the Refer a Friend site, it said you were already registered, so there's that at least. If you try to log in, you'll see this page:  https://hughesnet.getambassador.com/login/ Beyond that, you should be able to check on the Refer a Friend rebate status. -Liz ... View more

Hi prsmart, Thanks for posting, glad to hear you upgraded to Gen4!   Regarding rebates, you can check here for your eligibility: http://rebate.hughesnet.com/Pages/ResidentialRebates.aspx In looking at your account, the $10 x 12 months credit is applied, and you still have complimentary tokens in your account. Please let me know if you have additional concerns. Thanks, Liz ... View more

Hello  I see it's your first post here, so welcome to the community! If you feel that your current plan does not meet your needs, you can upgrade your plan online via the Support Center: Alternatively, you can call us at your convenience at 866.347.3292 to switch plans. Thanks, Liz ... View more