About Lab-Lover

Oh. As to the concern of the family using your data. It was NOT mean that you cut them off! You paid for it and they are guests in your household! Be strong in your limits and controls, but also know that kids can easily download stuff without you knowing, and as you know, you can't "undo" a download!! Kim ... View more

Hi chew! I only have one day left (or something like that...) on Hughes. But I wanted to catch up with you since it sounds like we have a similar fight health wise (although, you win the award for fighting a much longer time) anyway, can I find you on Twitter, FB, or Instagram? Kim Byrne ( StmprKB on Twitter and IG) ... View more

Hey Chew! Yes, you are in good hands w BirdDog! I don't think your printer uses internet since it is a plug in? Mine is wifi, and it could use Internet, if I allowed if, it has a feature that you can "email" Doc's to it and print from anywhere. I have the feature as well as all internet updates to it turned off. It is only allowed to communicate w the internet if I allow it. So, I think since you don't have those features, it is ok. HOWEVER, BirdDog and The rest of the experts will know for sure! Welcome to a fellow Rheum girl! The disease is terrible but the people are not!!! Kim ... View more

And, BirdDog.. The offer still stands, I gave you my email and you can find me on Facebook, if you and or your wife want to fight rheumatoid arthritis together, with me, my door is open, always. Thanks again for all of your help. Kim Byrne ... View more

This is interesting info! Can I ask what website? ... View more

Oh come on GWALK! I compliment you all over the place, up one side and down another for trying to help me and taking so much time with me and how I greatly appreciate it and you chastise me ? You chastise me and equate me to the same people who come to the community with one post, cuss out hughesnet and then leave, to never even try to listen? Seriously, am I just like them? Once again, the post above this one is huge and overwhelming TO ME. It is full of a lot of information and words that are foreign to me. Please excuse me for not being on the same level of intellect, concerning computers and networks , as you are. I have tried, I have given up a lot of time, my hobbies, and many a family outing, to try and work on this. In all honesty, I said it before, and I will say it again, I truly think my "obsession" of trying to learn and solve this, literally made me sick. Perhaps you have not noticed, (and truly why would you need to notice) but I have greatly reduced my time on this community because it has become so stressful for me. I don't know how I can explain to you that what is easy for you and others, is NOT easy for me, and I suspect many others. Maybe HughesNet needs to give a proficiency test to see if we can "learn" how to use the system!? I know... I would not pass! To ANY NEW MEMBER of this community, that may truly get this far in reading. this post...GWALK may appear rough around the edges and grumpy at times, but, he is truly a very knowledgable man who knows what he is talking about. He uses awesome graphics and diagrams to demonstrate his point. His advice is spot on... Unfortunately, due to my own limited knowledge on how computers work, I was not able to solve my issues. Good luck to you and I hope you fare better! So once again, I will THANK YOU GWALK and I will THANK THIS COMMUNITY, and each member and each employee, FOR ALL OF THE HELP THEY HAVE GIVEN ME! I appreciate each and every one of you. I have learned a lot, never enough, but a lot about how data works, and how sneaky it can be. While this experience has been frustrating at times, it has been educational, and there is nothing wrong with knowledge. I wish all of you the best in your future endeavors. I am out.... Drops the mic... Kim ... View more

Good Morning Liz, I chatted directly with Glasswire and this is their response, "GlassWire can currently only see data on the device it's installed on and GlassWire can only currently be installed on Windows PCs. Therefore if you install GlassWire on your Windows PCs you can see what data they are using in detail and see if they are the culprits. Then if you find your PCs aren't causing the problem you can narrow the major data usage down to your other devices." While Glasswire can and probably will give me more information, it really will not tell me exactly what was happening unless the data being lost is being caused by my PC or my husband's laptop. I have 4 wire less devices connected to the internet, nothing else. (No TV, No Printer, No game systems (don't own), nothing else.) My 4 wireless devices have everything, locked down, nothing is updated, nothing communicates, etc. (Sad, because this is what we purchased these devices for) So-- yes, if I used Gwalks awesome, very explanatory, detailed diagrams using deduction and reasoning, I could "Maybe" get a good "guesstimate" of what is using the data. HOWEVER--- going to my original issue with hughesnet, back in July... the amts of data lost were so incredible, that wireless devices could not have downloaded that much, in that short of time. I stand firmly behind my conviction, that we, (our household as a system) did not download that amount of data. Of course, I have no proof, sadly. the proof is somewhere.. and maybe Hughesnet will work on it.  Either way, I am leaving HughesNet on the last day of my billing cycle which is the end of this week. I have to say, THIS COMMUNITY has BEEN ABSOLUTELY INCREDIBLE, PATIENT, AND ever SO Knowledgeable!  I truly appreciate EVERYONE that I interacted with!!! YOU ARE ALL AWESOME! I THANK YOU ALL FOR THE AMOUNT OF TIME AND HELP YOU GAVE ME!!! Your dedication to a company that you do not work for, yet you have so much belief in, is extremely admirable. I hope every one of you has extreme success in your futures!    THANKS AGAIN!!! Kim ... View more

You know what? Disregard what I said... I am not sure where I got that number, I see it in my notes, but...? That is not a lot of data? That doesn't make sense... So, your original question, yes, all clouds are turned off on all devices! That much I know for sure! ... View more

Give me a few to work on your post GWALK.. But, I did not communicate my data loss numbers clearly, I apologize. When I went to bed, my data for anytime was 9.8 used, when I woke up, 11.9 was used.. Same goes for the bonus bytes. I went to bed, 3.5 was used... When I woke up, 3.6 was used.. Does that make sense? I apologize for the way I worded it. I don't know if it is all the medications, but I feel like I am not explaining myself well to anyone.. Not just on here. So bare with me! I am going to tackle your post in about 30 mins or so, I need to wake up a little more.. Thank you very much for the responses. I do appreciate it very much. You guys have certainly rocked in my book the last month. ... View more

First thing I checked... Believe me, I know what to check immediately. And honestly, iCloud back ups are not ever bigger then 400mb. They rarely get that high actually. But, yes, thank you for asking, I checked. :) ... View more

This was VERY informative--- and, answered my question about 12 hours too late. I went directly to Glasswire, told them specifically what my problem was, gave them my specific machines/devices. They explained to me--- that Glasswire, only measures what it is downloaded on. There are NO current applications for apple wifi devices. So-- Glasswire is saying, "we will not solve your problem". SO-- Why does everyone in this community keep telling me to download it.. I was scratching my head... GWALK--- Your post completely explains how Glasswire is used.. this is what I needed. Glasswire DOES NOT give you the answer "straight up", you have to use deduction and reasoning and have a great deal of computer knowledge to get it to work to find your answers. In the future, if possible, Please do not tell the "person on the street" to download this program, without ALSO explaining that it takes a lot of deduction, and reasoning to make it work for you specifically. This is probably easy for you, it is not easy for me. It is not easy for many many people. I must agree with "amantim", I am not sure this particular post was "condescending", (I didn't see anything) but, many posts are, or.. many posts are above so many peoples heads, that they think they are condescending. I know this is not your purpose at all. But, please try to understand, as "amantim" explained so clearly. Some people work at jobs, have children, sick or elderly relatives, etc. Many people do not have the time to devote to learn about this. We do not know each persons abilities, strengths and weaknesses. However, everyday, people are bombarded with TV advertisements telling them how great HughesNet is, the advertisement doiesnt say, You need to understand how this works to use it! I know it is hard to understand, but try and think of it this way. ""I am a retired special education teacher, I teach children and test children using instruments such as the Brigance Measurment of intelligence, there I am looking to see if they score two standard deviations below the median score of their peers. From there, I administer the vineland adaptive behavior scale to the child's parents to determine if the child will score within the normal range of his peers, I determine that score, by asking specific questions related from child's daily living skills, communication skills, verbal skills, writing skills. I then take the measurement from each test score, and using a formula (in my head, that is memorized) again determine their score and then measure it against their peers to see if it too, falls 2 standard deviations below."" NOW--- UNLESS you are a special education teacher--- You have no idea what I am talking about. It is the SAME way for people on the street. This (Internet satellite service) is not their expertise. And frankly, when people are confronted with someone or something saying, "This is easy...do this" it is actually scary and there are still a lot of people who fear computers!  Bottom line-- try and empathize with people, or, try and put yourselves in their shoes. There ARE and will always be people who are intimidated by something they do not understand. For me, personally--- I have to tell you-- I can "talk the talk"...but, I will be perfectly honest. What I mostly know about data and usage and loss, I have ONLY learned in this community in 4 short weeks. I am still very confused by what you guys talk about, it is extremely over my head, I will read, and re read over and over again a direction... to be honest again-- I believe it was you-- who sent me a post about taking devices off, and you sent a beautiful diagram... do you know...I have PRINTED that POST-- I have STUDIED that post-- and, honestly- I do not know where to start, Honestly, all of those photos I am "supposed" to post to the community--- I am totally LOST HERE... Seriously-- I am the type of person who will obsess over something until I know it.  Do you know, I am spending HOURS on this-- DAYS, until, I truly believe, I literally MADE MYSELF SICK with stress over how I was going to follow THAT diagram! AND-- I literally was sent to the hospital twice! So... Laugh all you want, criticize and joke about it if you want. This is MY REALITY. Tonight- I will go to bed, literally with that darn diagram.. and fall asleep with it by the bed.. and I will try and tackle it AGAIN tomorrow.   The reason I was not active in here today--- MY HUSBAND WOULD NOT ALLOW ME TOO... because it is upsetting me too much.   Do not get me started on the GUILT I feel, because you spent so much time on the diagrams and directions!!! In all honesty, Amanda has found a way for me to leave this all behind.. and I am jumping at it, I do not care if I never have internet again.. seriously... I am so burned by this whole experience.. that I am seriously ready to toss the ipad and the phone and go back to a dial up. Please know, this post does NOT apply to those customers who FLY in and cuss all about Hughes net and then don't answer any follow up questions.. those people are not even trying.. flying in and cussing about a company, gets nothing accomplished. however...do know, there are people on this board who try and try to do the things asked and it is Just too much.. I am one of them. Have a nice night. Thank you very much for your help, your diagrams, your directions. I have learned a lot.  Kim ... View more

I was kind of bummed the shak website was removed though!? I wanted to share this info w somebody not on hughesnet, to explain how it works. Thanks again VERY MUCH! I will miss the knowledge that is so easily shared on this community!! ... View more

I found this fascinating! It is kind of like a puzzle, or a "code"! I Would assume that all satellites, whatever their purpose, would have a similar architecture? They may use different terms or names... But they do the same thing? Or maybe they use the same names? thanks very much. This was very helpful. ... View more

Flagstaff! Fascinating!! Gabe, hahaha... Yea, NO. I wish it was lobster, but, that would trigger the iodine allergy! Haha. Now, I don't believe I am allergic to champagne... But, hey, maybe I should test it out since I am here anyway? I mean, I am in the right place if I have a reaction? And, I think I should probably be safe and drink multiple glasses!? Haha ... View more

Thanks, yes, apparently it must be working since my husband has not called back!!. I think I have spoiled him, I need to teach him to do a few things! Like learn about the computer, call the dr, etc. But... He does a great job w the laundry! Seriously!!! Kim ... View more

Thanks for your explanation Gabe, I had no idea about the gateway. How would I find out where my gateway is? For curiosity sake? I am doing OK, long story, but as I weaned down from steroid, I was on a Med that I was apparently allergic too. (Bactrim- add it to the list!). So, my mouth felt funny, and it felt like it was getting smaller? I increased the steroid back up, it went away. So... Went to Miami, and they are weaning me off, and sure enough, if I had not been on steroid, it could have been an anacephalic reaction. Basically, the reaction you get when you are seriously allergic and you stop breathing. So... Scary, but I have been down this road before... Like I said below, knowledge never hurt anyone and I knew something was wrong! I can tell you though, hospitals do not like you coming back a second time thru their ER department, after you have been admitted once! You kind of get the red carpet treatment! Haha. Oh well. Hopefully will be here only a few days. Kim ... View more

Thank you very much. One more thing I have learned today from this community.... I have said it before, and I will say it again, thank you very much for the education. Knowledge never hurt anyone. Kim ... View more

Ok, even though we are sunny? The closest storms are maybe 40 miles away? Thx. ... View more

First image ... View more

Thank you very much Amanda, We are on our way to Miami, as I am having a reaction to one of my meds... I will go privately to you. Again, THANK YOU VERY MUCH for helping me, I appreciate it so very much.  Kim ... View more

What a welcome back. I am very aware it was tongue in cheek, it was ridiculing (making fun of) customers who complain. Tongue and cheek at the customers expense. Seriously, I have to wonder if the stress of this entire Hughes net issue didn't put me in the hospital. I am serious, stress does not mix w my diseases. I should be sleeping, and I am stressing over this ... And, my problem still exists. Seriously, have you ever felt beaten? That is exactly how I feel about this entire Hughes net situation. Beaten. I screwed up. If only I had read the reviews, if only I had googled "complaints against Hughes net", I would have found thousands and thousands of complaints. Never a compliment. ...I screwed up and now, I am being ridiculed for making a mistake. Wow. What has our society come to? Nice... Really nice. ... View more

what seems like years... but they tell me is only a week.. I crawl out of my bed, and this is the first post I see within my first 5 minutes? I found this post demeaning, rude, and very unprofessional  to those of us that have followed every single thing and every single piece of information that has been sent their way.  I have read and re read directions, websites, etc.  I have spent hours on my computer, at the suggestion of many, I have a log of my data usage that is now bordering on 20 pages front and back, since first contacting Hughesnet last month.  AND then... I read this post ridiculing ME and any other customer that comes along to post asking for help. YES--- I took this post personally--because I AM that customer that came to this board looking for help, and I found this.  IMAGINE... IF THIS WAS READ by a FIRST TIME POSTER? Perhaps it has been, and they did not even bother to post.... this type of "humor", if you call it that, is not necessary. In fact, it is juvenile.  HOWEVER... I became even more disappointed when a hughes net employee found it funny, thus encouraging it!  Please.. think about this! There are bonafide cusotmers out there, asking and pleading for assistance and help. Many of these customers are doing everything in their power to find a solution to the problem and then to run across a post like this,  that is doing nothing but ridiculing them?!   I am shaking my head... that is enough for now... I am sorry I wasted my time trying to figure out a solution.. it is truly not worth the stress it has caused me--- and then to discover, inadvertenty, customers that are having difficulty are ridiculed and laughed at... very UNPROFESSIONAL. The line was crossed, when the Hughesnet Employee laughed and encouraged the behavior.......   that to me, says it all...  crawling back to bed, this is so not worth it.  Kim  ... View more

This reply was created from a merged topic originally titled Kim asked me to post. Hello, this is Tom, Kim's husband. She is not doing very well and will most likely not be on for some time to come. She went in for a simple procedure and things did not go well. She is in a lot of pain and will remain hospitalized. Right now, I am currently going to try and travel back and forth to the hospital (2 hours one way) and will not have time for data problems. . hopefully with all of Kim's diligence and work up until now we will not have any issues. she is so stressed and worried that the data problem is going to happen while she is away from the house and I can't seem to re assure her. She is really sick, and I am trying to keep her calm. She wanted me to thank everyone who is helping her and that when she come back she will go back to work on the problem. In the meantime, I hop that the issue doesn't happen again, if it does, I Will disconnect the Internet and to turn off the modem and pay the monthly fee, until the contract expires. I want to avoid that if possible, but we have a pet sitter coming to stay indefinitely. I heard kim giving her strict instructions on how to check the data and how to not use up data. The sitter is old like me, so I am not very worried. Tom Byrne ... View more

Hey GWALK, thanks, yes, everything is so far so good... As for your post, I kind of laugh, I have only been asked to do maybe 1/3 of these things? I have done everything up until your specific questions. I will get the answers to those when I am hopefully tomorrow. As for the tech advise and scanning my computer. Yes, their home tech service actually did get on remotely and check, they found nothing. (Hughes did pay for it). My personal tech, then came on, behind them, and checked again for any malware, viruses, etc...nothing found. And in all honesty, the first time I called Hughes net was basically a chewing out by a tech named Martin, who accused my husband of downloading porn and continuously berating me ... Apparently, he is a "mysterious" tech.. Nobody knows WHO he is... However, he called me after I sent an email, Iand received a reply from a Victoria Miller With The caseID number is 55228658 . I gave all of this info to Amanda. As for your specific questions, when I get home, I will be able to answer all and or perform all. In regards to GLASSWIRE, I was told by the Hughes net tech service and by my personal tech, that they did not like the looks of it. However, I will gladly read the site you posted. One thing Hughes net will not be able to argue, I am compliant, I will jump thru any hoop you ask of me, but in return, all I expect is the same from them. Thanks so much, Kim ... View more

Liz, My immediate question is... When this huge data amount occurs again, what do I do? I already tried contacting HN the day it happened? I need to troubleshoot what to do when it happens again. I figure it is bound to happen, since I am only 6mos in to my 2 year contract ... View more

Haha, when you deal with this stuff, it is just "normal" life! Seriously, my offer stands, I will happily try and help you and your wife in fighting this disease. It is truly SO MUCH easier as a team. You have no idea how important my husband is in my treatment! I was not an aggressive person until actually my husband was dx with kidney cancer, it was then I learned quickly that I had to be an advocate, and shortly after, I was dx and learned I had to be an advocate concerning these diseases. I have been thru all of the treatments and they all failed, and some made me very sick. However, my joint damage is minimal currently, and I am still able to do all activities w my hands. I can't walk, or do the physical activities like training my dog, hunting, tracking, etc like I loved.. But, at least I still have my hands. I think it is because of the treatments I have done and how aggressive I have been. I also go to university of Miami, a premier in treating auto immune disease, it is over 2 hours away, and in, well, Miami, the Zika capital of the year (!), but that is where "my team" is... Please express to your wife, I would LOVE TO "meet" her and help her navigate... It is a horrible disease, but you can live with it, you can be happy, you can participate in life...! Truly, this disease has not defined me as a person, but it has taught me so many things, that I am actually grateful, in that respect , for it... Anyway, my offer stands for the BOTH of you! You have my contacts, it is not just your wife's disease... You have done so much for me on this board as well, and I sincerely thank you! Kim. (The pic is Annie, my best bird dog, and it just shows to what lengths my dog will go to find a bird, the same tenacity I use when fighting my Med issues! ) ... View more

in all honesty Bird Dog-- I have RA and Crohns.. this week it is hospitalization for crohns, usually it is for the RA. But, if at all you can convince her to do the infusions. RA does damage not only to your joints, but to your internal organs as well, did you know that? RA can get in to your kidneys, your lungs, and your heart. Mine has just started migrating to my heart, It has been in my lungs for about 3 years, which causes horrible pneumonia that has hospitalized me for 16 days at a time.RA basically causes inflammation in those organs.. just as it causes inflammation in your joints. the inflammation in my heart has now started serious issues with tachycardia, etc.  I have been diagnosed with both disease for 5 years.. i have educated myself, because frankly, WE HAVE to be our OWN advocate-- like anything else... you advocate on here.. I advocate on my FB and via email-- please feel free to friend me either yourself, or your wife, or both,  on FB under Kim Byrne  or email me at [edited for privacy]  and, in the meantime, please give your wife all the love, and care and help that you can, she is truly appreciative. My husband is INCREDIBLE, and I TRULY could NOT be fighting this without him by my side... i am blessed to have him. god bless... I am off for the night... Kim ... View more