About Lab-Lover

Oh. As to the concern of the family using your data. It was NOT mean that you cut them off! You paid for it and they are guests in your household! Be strong in your limits and controls, but also know that kids can easily download stuff without you knowing, and as you know, you can't "undo" a download!! Kim ... View more

Hi chew! I only have one day left (or something like that...) on Hughes. But I wanted to catch up with you since it sounds like we have a similar fight health wise (although, you win the award for fighting a much longer time) anyway, can I find you on Twitter, FB, or Instagram? Kim Byrne ( StmprKB on Twitter and IG) ... View more

Hey Chew! Yes, you are in good hands w BirdDog! I don't think your printer uses internet since it is a plug in? Mine is wifi, and it could use Internet, if I allowed if, it has a feature that you can "email" Doc's to it and print from anywhere. I have the feature as well as all internet updates to it turned off. It is only allowed to communicate w the internet if I allow it. So, I think since you don't have those features, it is ok. HOWEVER, BirdDog and The rest of the experts will know for sure! Welcome to a fellow Rheum girl! The disease is terrible but the people are not!!! Kim ... View more

And, BirdDog.. The offer still stands, I gave you my email and you can find me on Facebook, if you and or your wife want to fight rheumatoid arthritis together, with me, my door is open, always. Thanks again for all of your help. Kim Byrne ... View more

This is interesting info! Can I ask what website? ... View more

Oh come on GWALK! I compliment you all over the place, up one side and down another for trying to help me and taking so much time with me and how I greatly appreciate it and you chastise me ? You chastise me and equate me to the same people who come to the community with one post, cuss out hughesnet and then leave, to never even try to listen? Seriously, am I just like them? Once again, the post above this one is huge and overwhelming TO ME. It is full of a lot of information and words that are foreign to me. Please excuse me for not being on the same level of intellect, concerning computers and networks , as you are. I have tried, I have given up a lot of time, my hobbies, and many a family outing, to try and work on this. In all honesty, I said it before, and I will say it again, I truly think my "obsession" of trying to learn and solve this, literally made me sick. Perhaps you have not noticed, (and truly why would you need to notice) but I have greatly reduced my time on this community because it has become so stressful for me. I don't know how I can explain to you that what is easy for you and others, is NOT easy for me, and I suspect many others. Maybe HughesNet needs to give a proficiency test to see if we can "learn" how to use the system!? I know... I would not pass! To ANY NEW MEMBER of this community, that may truly get this far in reading. this post...GWALK may appear rough around the edges and grumpy at times, but, he is truly a very knowledgable man who knows what he is talking about. He uses awesome graphics and diagrams to demonstrate his point. His advice is spot on... Unfortunately, due to my own limited knowledge on how computers work, I was not able to solve my issues. Good luck to you and I hope you fare better! So once again, I will THANK YOU GWALK and I will THANK THIS COMMUNITY, and each member and each employee, FOR ALL OF THE HELP THEY HAVE GIVEN ME! I appreciate each and every one of you. I have learned a lot, never enough, but a lot about how data works, and how sneaky it can be. While this experience has been frustrating at times, it has been educational, and there is nothing wrong with knowledge. I wish all of you the best in your future endeavors. I am out.... Drops the mic... Kim ... View more

Good Morning Liz, I chatted directly with Glasswire and this is their response, "GlassWire can currently only see data on the device it's installed on and GlassWire can only currently be installed on Windows PCs. Therefore if you install GlassWire on your Windows PCs you can see what data they are using in detail and see if they are the culprits. Then if you find your PCs aren't causing the problem you can narrow the major data usage down to your other devices." While Glasswire can and probably will give me more information, it really will not tell me exactly what was happening unless the data being lost is being caused by my PC or my husband's laptop. I have 4 wire less devices connected to the internet, nothing else. (No TV, No Printer, No game systems (don't own), nothing else.) My 4 wireless devices have everything, locked down, nothing is updated, nothing communicates, etc. (Sad, because this is what we purchased these devices for) So-- yes, if I used Gwalks awesome, very explanatory, detailed diagrams using deduction and reasoning, I could "Maybe" get a good "guesstimate" of what is using the data. HOWEVER--- going to my original issue with hughesnet, back in July... the amts of data lost were so incredible, that wireless devices could not have downloaded that much, in that short of time. I stand firmly behind my conviction, that we, (our household as a system) did not download that amount of data. Of course, I have no proof, sadly. the proof is somewhere.. and maybe Hughesnet will work on it.  Either way, I am leaving HughesNet on the last day of my billing cycle which is the end of this week. I have to say, THIS COMMUNITY has BEEN ABSOLUTELY INCREDIBLE, PATIENT, AND ever SO Knowledgeable!  I truly appreciate EVERYONE that I interacted with!!! YOU ARE ALL AWESOME! I THANK YOU ALL FOR THE AMOUNT OF TIME AND HELP YOU GAVE ME!!! Your dedication to a company that you do not work for, yet you have so much belief in, is extremely admirable. I hope every one of you has extreme success in your futures!    THANKS AGAIN!!! Kim ... View more

You know what? Disregard what I said... I am not sure where I got that number, I see it in my notes, but...? That is not a lot of data? That doesn't make sense... So, your original question, yes, all clouds are turned off on all devices! That much I know for sure! ... View more

Give me a few to work on your post GWALK.. But, I did not communicate my data loss numbers clearly, I apologize. When I went to bed, my data for anytime was 9.8 used, when I woke up, 11.9 was used.. Same goes for the bonus bytes. I went to bed, 3.5 was used... When I woke up, 3.6 was used.. Does that make sense? I apologize for the way I worded it. I don't know if it is all the medications, but I feel like I am not explaining myself well to anyone.. Not just on here. So bare with me! I am going to tackle your post in about 30 mins or so, I need to wake up a little more.. Thank you very much for the responses. I do appreciate it very much. You guys have certainly rocked in my book the last month. ... View more

First thing I checked... Believe me, I know what to check immediately. And honestly, iCloud back ups are not ever bigger then 400mb. They rarely get that high actually. But, yes, thank you for asking, I checked. :) ... View more

This was VERY informative--- and, answered my question about 12 hours too late. I went directly to Glasswire, told them specifically what my problem was, gave them my specific machines/devices. They explained to me--- that Glasswire, only measures what it is downloaded on. There are NO current applications for apple wifi devices. So-- Glasswire is saying, "we will not solve your problem". SO-- Why does everyone in this community keep telling me to download it.. I was scratching my head... GWALK--- Your post completely explains how Glasswire is used.. this is what I needed. Glasswire DOES NOT give you the answer "straight up", you have to use deduction and reasoning and have a great deal of computer knowledge to get it to work to find your answers. In the future, if possible, Please do not tell the "person on the street" to download this program, without ALSO explaining that it takes a lot of deduction, and reasoning to make it work for you specifically. This is probably easy for you, it is not easy for me. It is not easy for many many people. I must agree with "amantim", I am not sure this particular post was "condescending", (I didn't see anything) but, many posts are, or.. many posts are above so many peoples heads, that they think they are condescending. I know this is not your purpose at all. But, please try to understand, as "amantim" explained so clearly. Some people work at jobs, have children, sick or elderly relatives, etc. Many people do not have the time to devote to learn about this. We do not know each persons abilities, strengths and weaknesses. However, everyday, people are bombarded with TV advertisements telling them how great HughesNet is, the advertisement doiesnt say, You need to understand how this works to use it! I know it is hard to understand, but try and think of it this way. ""I am a retired special education teacher, I teach children and test children using instruments such as the Brigance Measurment of intelligence, there I am looking to see if they score two standard deviations below the median score of their peers. From there, I administer the vineland adaptive behavior scale to the child's parents to determine if the child will score within the normal range of his peers, I determine that score, by asking specific questions related from child's daily living skills, communication skills, verbal skills, writing skills. I then take the measurement from each test score, and using a formula (in my head, that is memorized) again determine their score and then measure it against their peers to see if it too, falls 2 standard deviations below."" NOW--- UNLESS you are a special education teacher--- You have no idea what I am talking about. It is the SAME way for people on the street. This (Internet satellite service) is not their expertise. And frankly, when people are confronted with someone or something saying, "This is easy...do this" it is actually scary and there are still a lot of people who fear computers!  Bottom line-- try and empathize with people, or, try and put yourselves in their shoes. There ARE and will always be people who are intimidated by something they do not understand. For me, personally--- I have to tell you-- I can "talk the talk"...but, I will be perfectly honest. What I mostly know about data and usage and loss, I have ONLY learned in this community in 4 short weeks. I am still very confused by what you guys talk about, it is extremely over my head, I will read, and re read over and over again a direction... to be honest again-- I believe it was you-- who sent me a post about taking devices off, and you sent a beautiful diagram... do you know...I have PRINTED that POST-- I have STUDIED that post-- and, honestly- I do not know where to start, Honestly, all of those photos I am "supposed" to post to the community--- I am totally LOST HERE... Seriously-- I am the type of person who will obsess over something until I know it.  Do you know, I am spending HOURS on this-- DAYS, until, I truly believe, I literally MADE MYSELF SICK with stress over how I was going to follow THAT diagram! AND-- I literally was sent to the hospital twice! So... Laugh all you want, criticize and joke about it if you want. This is MY REALITY. Tonight- I will go to bed, literally with that darn diagram.. and fall asleep with it by the bed.. and I will try and tackle it AGAIN tomorrow.   The reason I was not active in here today--- MY HUSBAND WOULD NOT ALLOW ME TOO... because it is upsetting me too much.   Do not get me started on the GUILT I feel, because you spent so much time on the diagrams and directions!!! In all honesty, Amanda has found a way for me to leave this all behind.. and I am jumping at it, I do not care if I never have internet again.. seriously... I am so burned by this whole experience.. that I am seriously ready to toss the ipad and the phone and go back to a dial up. Please know, this post does NOT apply to those customers who FLY in and cuss all about Hughes net and then don't answer any follow up questions.. those people are not even trying.. flying in and cussing about a company, gets nothing accomplished. however...do know, there are people on this board who try and try to do the things asked and it is Just too much.. I am one of them. Have a nice night. Thank you very much for your help, your diagrams, your directions. I have learned a lot.  Kim ... View more

I was kind of bummed the shak website was removed though!? I wanted to share this info w somebody not on hughesnet, to explain how it works. Thanks again VERY MUCH! I will miss the knowledge that is so easily shared on this community!! ... View more

I found this fascinating! It is kind of like a puzzle, or a "code"! I Would assume that all satellites, whatever their purpose, would have a similar architecture? They may use different terms or names... But they do the same thing? Or maybe they use the same names? thanks very much. This was very helpful. ... View more

Flagstaff! Fascinating!! Gabe, hahaha... Yea, NO. I wish it was lobster, but, that would trigger the iodine allergy! Haha. Now, I don't believe I am allergic to champagne... But, hey, maybe I should test it out since I am here anyway? I mean, I am in the right place if I have a reaction? And, I think I should probably be safe and drink multiple glasses!? Haha ... View more

Thanks, yes, apparently it must be working since my husband has not called back!!. I think I have spoiled him, I need to teach him to do a few things! Like learn about the computer, call the dr, etc. But... He does a great job w the laundry! Seriously!!! Kim ... View more

Thanks for your explanation Gabe, I had no idea about the gateway. How would I find out where my gateway is? For curiosity sake? I am doing OK, long story, but as I weaned down from steroid, I was on a Med that I was apparently allergic too. (Bactrim- add it to the list!). So, my mouth felt funny, and it felt like it was getting smaller? I increased the steroid back up, it went away. So... Went to Miami, and they are weaning me off, and sure enough, if I had not been on steroid, it could have been an anacephalic reaction. Basically, the reaction you get when you are seriously allergic and you stop breathing. So... Scary, but I have been down this road before... Like I said below, knowledge never hurt anyone and I knew something was wrong! I can tell you though, hospitals do not like you coming back a second time thru their ER department, after you have been admitted once! You kind of get the red carpet treatment! Haha. Oh well. Hopefully will be here only a few days. Kim ... View more

Thank you very much. One more thing I have learned today from this community.... I have said it before, and I will say it again, thank you very much for the education. Knowledge never hurt anyone. Kim ... View more

Ok, even though we are sunny? The closest storms are maybe 40 miles away? Thx. ... View more

First image ... View more

Thank you very much Amanda, We are on our way to Miami, as I am having a reaction to one of my meds... I will go privately to you. Again, THANK YOU VERY MUCH for helping me, I appreciate it so very much.  Kim ... View more

What a welcome back. I am very aware it was tongue in cheek, it was ridiculing (making fun of) customers who complain. Tongue and cheek at the customers expense. Seriously, I have to wonder if the stress of this entire Hughes net issue didn't put me in the hospital. I am serious, stress does not mix w my diseases. I should be sleeping, and I am stressing over this ... And, my problem still exists. Seriously, have you ever felt beaten? That is exactly how I feel about this entire Hughes net situation. Beaten. I screwed up. If only I had read the reviews, if only I had googled "complaints against Hughes net", I would have found thousands and thousands of complaints. Never a compliment. ...I screwed up and now, I am being ridiculed for making a mistake. Wow. What has our society come to? Nice... Really nice. ... View more

what seems like years... but they tell me is only a week.. I crawl out of my bed, and this is the first post I see within my first 5 minutes? I found this post demeaning, rude, and very unprofessional  to those of us that have followed every single thing and every single piece of information that has been sent their way.  I have read and re read directions, websites, etc.  I have spent hours on my computer, at the suggestion of many, I have a log of my data usage that is now bordering on 20 pages front and back, since first contacting Hughesnet last month.  AND then... I read this post ridiculing ME and any other customer that comes along to post asking for help. YES--- I took this post personally--because I AM that customer that came to this board looking for help, and I found this.  IMAGINE... IF THIS WAS READ by a FIRST TIME POSTER? Perhaps it has been, and they did not even bother to post.... this type of "humor", if you call it that, is not necessary. In fact, it is juvenile.  HOWEVER... I became even more disappointed when a hughes net employee found it funny, thus encouraging it!  Please.. think about this! There are bonafide cusotmers out there, asking and pleading for assistance and help. Many of these customers are doing everything in their power to find a solution to the problem and then to run across a post like this,  that is doing nothing but ridiculing them?!   I am shaking my head... that is enough for now... I am sorry I wasted my time trying to figure out a solution.. it is truly not worth the stress it has caused me--- and then to discover, inadvertenty, customers that are having difficulty are ridiculed and laughed at... very UNPROFESSIONAL. The line was crossed, when the Hughesnet Employee laughed and encouraged the behavior.......   that to me, says it all...  crawling back to bed, this is so not worth it.  Kim  ... View more

So Eric, explain to me, what types of things you had to download? And was it noticeable on your system? In other words, could you have done this "stealth" ... With nobody else in the house noticing? I am curious as to what it takes for a system to download that much data? ... View more

Amanda, I can not tell you how disappointed I am over this entire "Data Loss" issue with Hughes Net. I also have to say, I am very disappointed how it has been handled thus far by you. I feel as if the entire situation has been dropped, either by you, or somebody else. The reason the data has had no "chunks" lost and my data use is VERY LOW currently is because EVERYTHING IS TURNED OFF or LIMITED on my system at your request! I do not intend to have my "data" controlled under these pretenses. I am currently not using things on my devices that I specifically purchased them for! I had asked Chris, if this was expected to be a "forever" thing and he said, "No, only while we are determining where the data leak is coming from".  So is this the way it will be solved? Just encourage us to not use our devices? That is not a solution! So, here I am 3 weeks in to the process waiting for a solution, and you send me this email? FROM AMANDA- "I am not sure I had mentioned if we were looking into this in some way after determining we'd lock your network down and go from there... The last update I have from you is that setting up the iCloud the way you did helped out with the data problem and you had not lost any "chunks"" Amanda, please, My data "Problem" is not a minor leak!  Let me remind you, we are talking about 46GB of Data over 20 accumulated hours. JUST about everyone can agree, that is a MASSIVE amount of data loss, attributed to a household of two people and some basic devices and NO STREAMING of movies, BECAUSE of the BUFFERING... that I have not even begun to investigate. I like to take care of one thing/problem at a time. Amanda, You indicated in several emails that you were looking for the tech "Martin", etc. Honestly, the way I was treated by 4 different techs, and this is the response?  By me shutting down my icloud, this is the complete solution? No Maam. If I have to be here for the duration of a contract, then, I am not going away. I am not going to sit back and think it is "all ok", when the solution inconveniences me, and disables my devices.   So, I urge you to re think that this "data problem" is rectified and fixed. I also urge you to reconsider that fact that I was harassed for not having kids, my husband was accused of doing immoral things, and I was accused of somehow using a ridiculous amounts of data, all by your techs... seriously? Again, I am not going away.  Listed below is the transcript of our conversations, I did remove the topic of your root canal.  PLEASE ANSWER my questions BELOW--- I have HIGHLIGHTED them so you cant miss them.  7/27/16  AMANDA  Sometimes you will experience that "out of the norm" data usage - judging by past case notes, looks like there was some times where it was many gigs of data. To be straight, its hard to figure out what it is way after its happened, but if it does happen we can take a look within that day or day after and try to narrow it down. I haven't found the Martin person yet, but I most certainly will.    THIS IS MY NOTE TO AMANDA, TODAY, AUGUST 15th, 2016. I NOTIFIED HUGHES NET OF THE ISSUE ON JULY 19th! THE DATA USAGE CONTINUED UNTIL JULY 17TH!  I NOTIFIED HUGHES NET BY EMAIL On THE 19TH! TWO DAYS AFTER THE LAST OCCURANCE OF HUGE DATA LOSS! HOW AM I GOING TO DISCOVER IT MUCH QUICKER EXCEPT IF I LITERALLY SIT AT MY COMPUTER 24/7!!!! 7/27/16 KIM I have explored and researched what turning the iCloud Drive off does. Some of the things it does are the exact reason we are using the iPhones and pads that are compatible. We sync our calendars all the time. We sync our contacts, as well. As for the photos, this is a big issue. We sync them. But, is also do a lot of scrapbooking for me, for gifts and for consignment or for private orders. This involves having access to my photos on both my devices thru the cloud. Many times I will ask clients who I am doing a book for to send me 20-25 of their favorite pics, then I adjust them, size them, etc to put in to the book. I use my pad and phone for this exclusively, I then download what pics I need (usually from the cloud or one of my devices) and throw it to a specialized printer hooked up to my pad and phone. So, if I have the drive off , I can't share this stuff?  My other concern is... "Find my IPad" or IPhone is disabled.  So, I guess I am asking, are you saying these need to be off all the time, or just while we are working on our data issue?    AMANDA NEVER ANSWERED THIS QUESTION???? I WANT TO USE THE DEVICES AS THEY WERE INTENDED, NOT AS HUGHES NET DEEMS APPROPRIATE.   8/1/16 KIM SO, I feel like I learned a lot over the weekend as far as how much data is "normal and expected" for us. In your search for "Martin" the tech...who was just weird...have you found anything? I found an email, that I had forgotten I received the night I sent my original email, it appears to be one of those auto generated/form emails? However it is signed by a Victoria Miller and there IS a case number assigned to it! . The caseID number is 55228658  (It actually says, Current CaseID 55228658 M-Type, Case Status : Closed)  Maybe that will help?!   8/1/16 AMANDA Still haven't found Martin.  I did look on my iPad this weekend and saw that you can go into each individual app and set the cloud drive backup settings.  What we want to accomplish is normalizing your data - so after doing these cloud drive changes, have you had any big chunks of data lost? I can look at your system again and see what data types I can spot.   8/1/16KIM Yes, I spent a LOT of time, learning and applying what I learned to all of my devices. I believe everything is set to what we "need", on our devices.  1- NO AUTO BACKUPS to the Cloud. They are going to be manually done by me, once a week for each device during BB (Bonus Bytes) time. (4 devices) 2-The Icloud drive is only being utilized for specific needed applications. Period. I dont know exactly how many apps that is, but need to check. it is greatly reduced. 3- I created my own apple ID so that my devices and Tom's devices are now "separated". In other words, just because I do something to mine, his device wont do it too. This has been the BIGGEST HEADACHE and NIGHTMARE and I am still working out the kinks. We have been using the same apple ID for YEARS... and we did lose some things in the process... 4- Direct TV wifi is OFF--- permanently 5- anytime, we "think" we may be creating a large download, we are documenting it as to day/date/time.  6- auto play off in all devices and all websites and apps.   8/2/16 KIM MORE NO CHUNKS LOST---  only "accountable usage", especially when I downloaded the new apple update and backed up to the cloud on all devices between the hours of 7:25AM-12:44PM on Sunday, 7/31   8/3/16 KIM MORE by my VERY CRUDE calculations, I used approx 3.7GB when I did all of the downloads and updates during those times above   8/4/16 AMANDA LAST CONVERSATION   So sounds like things are getting more under control. I'm sorry you had to go through that headache of the separate accounts, but hopefully it is going to be worth it when you are saving up the gigs!  Like Ive said.. if there is any chunks you are suspicious of, let me know right away and we can take a look at try to figure out what it was.  AGAIN--- I can not tell you,, how disappointed I am in you, and your response. I TRULY believed you were going to help and get to the bottom of this. Now, I see, i was expected to "go away"... i am here, and I plan to stay here, until I am satisfied with the solutions. Kim Byrne 561-685-8872 ... View more

how do I go back to the conversations that you and I had privately? I cant find them in my "activity" profile? are they able to be accessed? Thank you ... View more

For the record, I don't think I have ever used the "scam" word in reference to HN. I don't think they are scamming, I think it is a matter of lack of communication, in many ways. Lack of communication w the new customer, and lack of communication between HN departments. I truly do not think that HN has a clue as to what is happening from department to department. Then, you top that off with poor customer service, and it is a recipe for disaster. ... View more