About javapoppa

javapoppa

So Gabe, are you a "regular" here because you have had so many problems with the Hughes system that you just stay permanently logged on or is it because you just don't anything better to do? I have been a reluctant user of HughesNet for twelve years and have experienced periodic periods of email outage which I believe have been mostly self induced by Hughes when they perform maintainance on the system. When these outages occurr it really doesn't matter who you call or contact, it takes a long time before things are put right and all user interfaces are back to normal. Rather than use this forum as a back door to preferential treatment, I would prefer to see it as a portal direct to the tech personnel who are actually doing the work, that is available to all, so as eliminate the long wait times when holding on the phone and relaying information via lower level tech support. Posted problems could be sorted and dealt with on a rotary with those more general, and affecting the most customers, dealt with first. For more general problems a daily note posted here or added as a bulletin to the phone support autoanswering system would eliminate a lot of unnecessary phone calls as well. Until Gen 5 arrives in rural areas we are stuck with services such as Hughes but it could be a lot better.

javapoppa

Looks familiar.

javapoppa

I didn't know that we had to make a choice and were restricted to only one approach in seeking solutions to problems with the Hughes systems. You have been very helpful. Now, could you provide some means for us to reach you so that you can explain to my wife why her email is still not working after almost five days?

javapoppa

Thank you for your suggestion. I have made numerous calls to lower level Hughes tech support, who in turn contact Advanced tech support, who are well aware of the problems we are having. They have never relayed a request for screen shots of my error messages or for any other details with regard to our malfunction for that matter. After all, these error messages do originate with Hughes, not with some third party, so they know what we are seeing. The only response from Advanced tech to date is a message via lower level tech that they are working on it. I hate to sound churlish but after four plus days that's not very reassuring; it does get a bit frustrating.

javapoppa

Beginning Day 5 of the Great Hughes Email Debacle. Current status: One account has fully functional web mail but associated Oulook email account can only receive, not send. The second account can now open web mail but it is slow and erratic. Will open one or two emails but then offers a message in a box labelled Work in Progress which says: "The server or the network is slow to respond. To cancel your request press Cancel Request." If the page is refreshed it is possible to send one message or to read one or two messages before the error message pops up again. Note to Liz: This is not caused by a Third Party email program.

javapoppa

Hello Liz: Thanks for taking the time to respond but there is no need to pass any information with regard to my problem on to Hughes tech as they are well aware what's happening. They just don't know what to do to resolve it. I have been told that they are 'working on it' but are unable to provide an estimate as to when it will be fixed.

javapoppa

Beginning Day 4 of our Hughes induced email outage. No change from our status as listed in previous post. No estimate from Hughes as to when they will finally put things right.

javapoppa

I guess I didn't clarify enough. We have two email accounts, both of which failed, while at the same time we were denied access to web mail. When attempting to open theweb mail we received a message stating: "There may be an issue with your account. Please contact Customer Care..." After a call to Customer Care and a six hour delay we were able to access one web mail account but for a number of hours we could only receive mail but could not send. At present this web mail account is fully operational. However the Outlook account associated with this account can only receive mail; it cannot send. While you may have no control over 3rd party email accounts you can cause a disruption by altering email protocols so that they are denied access to your server. These email disruptions occurr about once a year and I strongly suspect that they correlate with updates that are made to the Hughes system wherein someone got a little sloppy with the code. The second account is stuck at square one and still receives the message as stated above when access to web mail is attempted.

javapoppa

My original post was edited such that it doesn't make much sense. Toclarify, we have two problematic email accounts, one which is used primarily with Outlook and one with Netscape. Both accounts went into failure mode and in both cases we were unable to log on to HughesNet web mail. At this time web mail is accessible by one account, the other still receives the notice that there is a problem with the account. I can now receive mail using Outlook but cannot send. Calling Customer Support at level one is a waste of time as they cannot solve the problem and it requires lengthy explanations to explain it to them. This, coupled with long wait times to get connected leads only to frustration. There has tobe a better way.

javapoppa

Account: [edited to protect your privacy] Current statusCan log onto Hughes web mail and can send mail but cannot receive.Was unable to log on until after calling Customer Service around 0900 11/3; log on was enabled around 1515 and all back mail was downloaded but the only new mail received was a message was from Hughes Customer Service asking me to complete a survey which arrived at 1533. No new incoming since then and clicking on Get Mail tab produces nothing. Outlook ExpressCannot send or receive e-mail. Using the Outlook Test Account Settings function shows a successful logon to the incoming account server but attempting to send a test message resulted in the diagnostic: Server responded 550 5.7.1 [C18] RBL restr. Attempts to send mail leads to notice end/receive failed. Account: [edited to protect your privacy] Current statusCan log on to HughesNet site but cannot open email. Receive diagnostic message: There may be an issue with your account. Please contact Customer Care. Apple emailCannot send mail. Diagnostic: The attempt to send data to the server failed.Cannot receive mail. Diagnostic: Unable to verify account name or password. According to first level tech support, advanced tech suggests that we contact Oulook and Apple for solutions to our problems.Not too bizarre; we are supposed to believe that both of those email programs failed at the same time and in the same manner which caused the Hughes system to become inop. Puhleeze. Can't anyone there play this game anymore? Donald Ecker

javapoppa · ‎07-02-2016

Been there done that. Went back to Port 25 the last time this happened and it worked for a while. This is a periodic problem that I think is related to Hughes server updates but that's only a guess. The mail diagnostic shows the connection and login to both hughes.net and smtp.hughes.net are successful but a diagnostic is then received that says: Cannot send message using server smtp.hughes.net. The sender address was rejected by the server. Use of SSL changes nothing.

javapoppa · ‎07-01-2016

On an Imac computer, using the Netscape mail program, I am able receive e-mails but cannot send because the server rejects my e-mail address even though the login to hughes.net and smtp.hughes.net is successful. Hughes tech support hasn't a clue as to why this is happening and also little or no interest in my problem because my Web Mail works. Their solution is to shunt me over to a third-party pay-for-service group who is as clueless as they are.

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About javapoppa

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Email inop

Re: On an Imac computer, using the Netscape mail p...

On an Imac computer, using the Netscape mail progr...