So Gabe, are you a "regular" here because you have had so many problems with the Hughes system that you just stay permanently logged on or is it because you just don't anything better to do? I have been a reluctant user of HughesNet for twelve years and have experienced periodic periods of email outage which I believe have been mostly self induced by Hughes when they perform maintainance on the system. When these outages occurr it really doesn't matter who you call or contact, it takes a long time before things are put right and all user interfaces are back to normal. Rather than use this forum as a back door to preferential treatment, I would prefer to see it as a portal direct to the tech personnel who are actually doing the work, that is available to all, so as eliminate the long wait times when holding on the phone and relaying information via lower level tech support. Posted problems could be sorted and dealt with on a rotary with those more general, and affecting the most customers, dealt with first. For more general problems a daily note posted here or added as a bulletin to the phone support autoanswering system would eliminate a lot of unnecessary phone calls as well. Until Gen 5 arrives in rural areas we are stuck with services such as Hughes but it could be a lot better.
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