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About jezra
since
01-29-2014
jezra
Tutor
1673
Posts
462
Kudos
4
Solutions
Contact Me
04-17-2017
12:41 PM
Upon connecting to the rest of the Support Center, access is then available to the email address used for billing, which in my case, happens to be one of my preferred email addresses.
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04-17-2017
12:18 PM
I use a different email address for SSO. If the email address is the sole unique identifier in the database table, then changing that email address to my preferred email address would still result in the key being unique.
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04-17-2017
11:45 AM
I would like to request that the "rule" be changed to allow the customer to change the email address associated with their community account to an email address of the customer's choosing. If there is a technical reason why this can't be done, I would absolutely love to hear it.
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04-13-2017
03:34 PM
@Liz while the DBAs are on hand, can you ask them to update the email associated with my forum account to either the email I use for SSO or the email that is used for my service billing?
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04-13-2017
03:30 PM
Gen 5 Current strength is 91 (it is quite stormy today) The highest I've seen it is 105
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04-01-2017
11:59 AM
@gokartergo24 that's what I get for expecting router software to behave like router software. UX certainly isn't HughesNet's strong point. @C0RR0SIVE Cromium 57.0.2987.110 (64-bit) and 404 was being thrown when updating the 5gGuest. However, this morning the error is not being thrown. As this is a new install, it is possible that the firmware updated recently, but I didn't track the version number of the firmware.
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04-01-2017
11:49 AM
@C0RR0SIVE I am unsure how nmap determines device software. It could be MAC based or a mix of MAC and responses from various port scans. It is nice to see that the new modem is using lighttpd and not nostromo.
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04-01-2017
11:46 AM
The easiest way to determine how much extra the user is charged for the wifi modem is to do a price comparison with the non-wifi model from the Brazilian market.
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03-31-2017
11:36 PM
@gokartergo24 If the sofware is not tracking all of the settings the user has changed, then the user should be notified that the changes they made will not be saved if they switch tabs. Anyway, there is still the issue of the 404 error when submitting the data. Sometimes I test in production as well. :)
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03-31-2017
10:09 PM
If there is a more appropriate place to report bugs, please let me know. When I change the wifi setting I am redirected to http://192.168.42.1/status.htm?t=1491012610933 (or a similarly timestamped URL) Also clicking "save settings" in the wifi settings is only saving settings for the currently focused tab, all other user changed settings are ignored.
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03-31-2017
08:05 PM
interestingly, nmap 7.40 sees the wifi router in the modem as either a Linksys E8350 WAP or TP-LINK router
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03-31-2017
06:29 PM
The didn't just include the board from a linksys e8350 in the wireless model?
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03-31-2017
03:28 PM
I notice the new modem has English and Portugese as language options. Does this mean the Brazilian market will get the less expensive non-wifi version of the modem?
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03-31-2017
11:20 AM
A non-wifi version of the modem exists, but HughesNet isn't selling in North America.
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03-29-2017
05:10 PM
@larrykelly @GabeU My query was in response to Liz' comment. Sadly, the new forum makes it extremely difficult to know what a message might be in response to. As GabeU pointed out, the SCC is the System Control Center that is accessible via a browser, directly from the modem. The SCC is where a user can enable/disable Web Accelleration and the Video Data Saver controls (in my opinion) should be there as well.
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03-29-2017
03:10 PM
$350 for the modem $100 for the dish re-alignment
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03-29-2017
03:05 PM
Why is the Video Data Saver setting not part of the SCC on the modem?
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03-23-2017
05:33 PM
1 Kudo
Gen4 doesn't have a hard data limit either. The difference is in the speed one gets once they are throttled. throttled Gen4 is about 140Kbps throttled Gen5 is advertised as "down to 1Mbps" If you constantly hit the data limit, you may want to consider the switch even though it will be more expensive.
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03-23-2017
05:21 PM
1 Kudo
Thank you for the info; it is a shame that the HT2000 isn't available in North America.
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03-23-2017
03:54 PM
1 Kudo
Nope. I have always been on an HT1100. It is nice to keep the HT1100s around and offer Gen5 data/speed plans on those devices because they work. Not every customer can afford, or wants to spend $350 for a new modem when the current modem is working without problems, and off the shelf Wifi routers are $30.
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03-23-2017
03:13 PM
speeds are listed as "up to" :) Video throttling takes place AFTER the data goes through the satellite? That doesn't seem like a good way to cut down on data going through the bird. Hopefully a Moderator can chime in and provide accurate information about Gen5 service.
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03-23-2017
02:53 PM
@C0RR0SIVE from what I was told by CS, new hardware is not required for implementing Gen5 plans for current Gen4 subscribers.
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03-23-2017
11:58 AM
1 Kudo
HughesNet provides service in areas completely ignored by other ISPs. As long as the customers have no where else to go for internet service, HughesNet will stay in business.
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