- HughesNet Community
- :
- About jezra
turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About jezra
since
01-29-2014
jezra
Advanced Tutor
1788
Posts
501
Kudos
4
Solutions
Contact Me
Tuesday
Wow, they are actually giving you a partial refund? Most people in your situation would be changed a $400 early termination fee.
... View more
a week ago
@austinscheller it has been a while since I hit the datacap; but when I did, I was throttled to just below 1Mbps.
... View more
a week ago
@GW determining what actually happened in September to cause the beam 55 quality to go down the drain will require an honest answer from a HughesNet representative; so expect it to remain a mystery.
... View more
a week ago
@BirdDog all of the replies were in regard to Amazon being problematic and possibly at fault. None of the replies were about HughesNet's abyssimal response to the September 2017 event that left beam 55 with such horrid download speeds
... View more
2 weeks ago
The last time I spoke with advanced support, there was a mention of "traffic shaping" which is most certainly the same as throttling.
... View more
2 weeks ago
@billjbarbj if you watch a lot of videos on demand and have a device that uploads audio, then you are going to burn through your data in a short amount of time. If you get a decent phone signal where you live, check to see if any mobile phone service providers offer a home internet server over their 4G network. ATT is apparently rolling out "fixed wireless" internet service in some rural areas. They keep sending me flyers about the service, but when I call, they tell me I can't get it.
... View more
2 weeks ago
1 Kudo
I have also received the "your speeds are slow because the wifi in the modem is disabled" excuse. Phone support is mostly a useless waste of time. One might think 'support' is designed to be so frustrating that the user gives up on the quest to get semi-decent service from HN.
... View more
3 weeks ago
my current signal strength is 126, so I can't blame the Pineapple Express. 4:46 just had a download of 27.1 and an upload of 1.8. This is the best my service has been since September of 2017
... View more
3 weeks ago
*something* just happened. After 3:30 PM PDT, my speeds started improving in both directions. Significantly so in the download
... View more
3 weeks ago
@macsociety I'm about 2 or 3 miles south west of you; quit hogging all of the download speed. :)
... View more
3 weeks ago
@Liz tests have been run and I'm still about 1.5Mbps up. My download is still less than 7Mbps.
... View more
3 weeks ago
AT&T's fixed wireless uses 4G mobile phone technology. If you can see a tower that ATT uses, then you can probably get the service. Is a 'tree install' of the smarterbroadband antenna an option? I know digitalpath offers tree installs for an extra $15/month. My friends are using a tree installed antenna to get digitalpath from the tower on Wolf Mountain (by the McCourtney Transfer Station).
... View more
3 weeks ago
@bugstomper if the provider is either digitalpath or smarterbroadband, then you will need to have direct line of sight with a communication tower. You also might want to research AT&T's fixed wireless offerings. Personally I'd rather go with Smarterbroadband or Digitalpath as they are far more local than AT&T.
... View more
4 weeks ago
@Liz my upload speed is now slightly over 50% of the "Up To" speed, and my download speed is still below 30% of the "Up To" speed. https://testmy.net/quickstats/jezra How is it that my speeds are so poor while at the same time other customers are getting speeds well over the "Up To" speed?
... View more
a month ago
For more accurate speed tests, download should be tested with 25M of data, and upload should be tested with 4M of data. That being said, the latency of a satellite based internet connection makes most real-time online games unplayable.
... View more
a month ago
Step 1 should be: test the device with wifi passwords disabled. If the device still doesn't work as expected, no amount of fiddling with password setting will resolve the issue. If the device does work as expected, then try fiddling with the password settings .
... View more
a month ago
It sounds as though business plan customers are getting preferencial treatment, and regular old users are getting the short end of the stick. @Liz If beam 55 is providing better than advertised speeds, why am I being asked to be patient as engineering looks into my problem? If switching me back to 55 solves the problem, then I should be switched back to 55. 6 months is a long time to continually be "thanked" for being patient, and I would like my service to return to the quality that I was receiving from March to September of last year.
... View more
03-25-2018
12:17 PM
2 Kudos
@Installer I am in south/west Nevada County. From March through late September of last year, I was getting very close to the advertised speeds. Then the "September Incident" happened on ES19 beam 55 and my download speeds dropped well below 1Mbps. After a few months of horrible download speeds, HughesNet "fixed" my connection by pointing my dish to ES17. While ES17 initially provided decent download speeds, the upload speeds were lack luster. Presumably, ES17 is now filling up with more ES19 beam 55 refugees, and in typical HughesNet fashion, overselling, and the lack of capacity is resulting in a lousy internet experience for all customers on my beam.
... View more
03-20-2018
02:16 PM
That seems about spot on for high quality audio. Do you happen to know the bitrate for GPM?
... View more
03-19-2018
07:35 PM
The next time you call and ask to be escalated, stomp your foot on the ground and say "OH My goodness, the dish just fell off of the roof!".
... View more
03-19-2018
02:41 PM
A "wobbling dish" probably isn't part of the script that the tech support agent is reading. The next time you call, ask to be escalated.
... View more
03-19-2018
02:29 PM
You will more likely get a better answer by asking the app creator why they don't include HughesNet in the ISP list.
... View more
03-14-2018
07:31 PM
Hello @Liz My signal strength is 126 and while my upload speed has increased, it is still below 1/2 of the "Up-to" speed, and my download speeds have taken a hit.
... View more
03-09-2018
11:18 AM
1 Kudo
Of course the sales agent lied; being honest about the actual state of HughesNet internet service won't result in filling a quota or earning a commission.
... View more
03-08-2018
10:03 PM
Thank you, Liz. It isn't the update that I'm hoping to hear, but it is quite a bit nicer than silence.
... View more
