About Warren

Vicente, Thanks for your reply. We truly understand your frustration and we are sorry for the poor experiences you have had over the phone. We want to opportunity to address your concern, but we need to identify your account. Can you please post one of the following -  a recent case number, full name of the account holder, or serial number of your modem so that we may look into this? - Warren ... View more

Summerskies, Thanks for your reply here. We want to make sure the posts fit the description of the issue here on the community. With the respect of this post, please keep your concerns updated on the post you have originally created on community. That way, we can track updates to the appropriate post. Please check your original post, as an update has been posted there.  We appreciate your cooperation and patience. - Warren ... View more

Vicente, Thanks for the post and welcome to the community. I'm sure we can fix some if not all of the issues you are having with your service. Help us identify your account so we can investigate. Do you have a recent support case number, an account number or your modem serial number to start off? -Warren ... View more

Tralisha, We can help! Can you send me the letter from your complex that states the denial? Please send it to: communitysupport@hughes.com     attn: Warren Looking forward to your response. - Warren ... View more

Hello Tralisha, Thanks for putting this to our attention. I see you have called this morning and currently in progress of a Customer center call. Please let us know if you need any additional assistance. - Warren ... View more

Thanks for the post, Sgoshe! We have a on-going post regarding sources for data usage. Definitely something to add onto.. - Warren ... View more

Hello Lauren, Thanks for the post and we are sorry to see you go! Please call Customer Care to cancel your service. Customer Care 1-866-347-3292 If you need any help or have any other questions just let us know. - Warren ... View more

Hello Justin, Thanks for the post and welcome to the community. We're sorry you're having a poor experience and we want to address your concerns, so please post a case number or the serial number located at the back of your modem so we can pull up your account. - Warren ... View more

Crystal, Thanks for the reply. They must of mistaken you for "adding" someone to a account instead of change of ownership. There is a change of ownership form for you and your brother to sign. Due to this being a billing scenario, you would have to call back to Customer care. Make sure you mention that you need to downgrade the service plan as well. Please keep me informed on this, as I will step in and help if needed. - Warren. ... View more

Hello Crystal, Thanks for the post and welcome to the community! Sorry to see you go, but to answer your question, yes this is possible! You would have go thru the change of ownership process, in which there would be forms for you and your brother to sign. Please contact Customer care to get started on this.   Customer care at 866-347-3292 Hope I have answered your questions. Please let me know if you have any additional concerns. - Warren ... View more

Amber, I see that your case has been recently rectified. Sorry for the confusion, but we wish you the best in your future endeavors! Please let us know if you have any other questions. - Warren ... View more

Hello Amber, Thanks for the post and case number. I was able to pull up your account successfully. Let me see if I can help you here. First, can you send the deployment verification to: communitysupport@hughes.com   Attn: Warren We look forward to the email and will respond once verification is complete. Thanks for your patience. - Warren ... View more

Hello Luis,  Thanks for the post. It truly depends on the account and how long you have been a customer with us. If possible, can you post a recent case number, serial number of the modem or the full name of  primary account holder so we may look into this? Please let us know if there is an issue with your connection that we can address, perhaps a visit from a technician or a service plan change. We're always standing by to help you. - Warren ... View more

Hello Verla, Thanks for the post and welcome to the community! We want to look into your issue. Could you please post one of the following -  a recent case number, full name of the account holder, or serial number of your modem so that we may look into this? - Warren ... View more

Hello Jenny, Welcome to the community and thank you for reaching out. I have located your account by name and verified the situation. We appreciate your business and stand by your original request to waive the install fee. Sorry for the inconvenience and confusion, but we value you as a customer and appreciate your business. Please let us know if we can retain you as a customer. The fee and reinstall will be waived for your convenience. - Warren ... View more

Hi Deb, We hoped to have answered your question regarding our billing protocols. Please let us know if you have any additional questions or concerns. -Warren ... View more

Hi Sarah, First, Congrats on the Photo contest! To answer your post here, you were correct on winning the free internet service for a year, but that only included for the service charge, not your lease fee for the equipment, or the state taxes that might apply. You shouldn't have been charged, but If you were charged for your full service fee,  please call Customer Care to dispute: 866-347-3292. Please let us know if there are any other additional questions. - Warren ... View more

All, Thanks for bringing this up for consideration. From the viewpoint of the invoice, let me say that I do understand the confusion, so allow me to explain. The "issue date" on the invoice you receive is the date of commission or the date determined of your choice for payment. HughesNet will collect electronic payments or print invoices for mailing on this day. The "due date" marks the end of the 10 day grace period for payment due. Once it has passed the due date, it will be flagged for collections. As long as you understand that the date commissioned or whatever date you choose for your payment date, will be assigned to your bill as the "issue date". We will attempt to collect from this date up until the "due date" for payment. I hope this clears this up. Please let me know if you have any other questions. -Warren ... View more

Hi Deb, We appreciate the feedback and your post regarding the concern. I did verify your case number regarding your overdraft fees on 7/2, that the retention credit was given at that time. To all, we will continue to investigate each case individually regardless of issue, and apologize for any miscommunication. The billing protocol has been put in place for accountability for each customer transaction and service HughesNet provides for it's customers.  If you feel that there is a discrepancy with the billing amount, please call Customer Care to dispute: 866-347-3292. Please let us know if there are any other additional concerns you might have. - Warren ... View more

Hello Deb, Thanks for the info. We will investigate this and post back result on here when complete. Your patience is appreciated. -Warren ... View more

Hello Deb, Welcome to the community and thank you for the post. We would like to look into this further to address this concern. Could you please post one of the following -  a recent case number, or serial number of your modem so that we may look into this? -Warren ... View more