Warren
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Re: hughes+net clas action in Georgia
Vicente, Thanks for your reply. We truly understand your frustration and we are sorry for the poor experiences you have had over the phone. We want to opportunity to address your concern, but we need to identify your account. Can you please post one of the following - a recent case number, full name of the account holder, or serial number of your modem so that we may look into this? - Warren5.8KViews0likes0CommentsRe: hughes+net clas action in Georgia
Summerskies, Thanks for your reply here. We want to make sure the posts fit the description of the issue here on the community. With the respect of this post, please keep your concerns updated on the post you have originally created on community. That way, we can track updates to the appropriate post. Please check your original post, as an update has been posted there. We appreciate your cooperation and patience. - Warren5.8KViews1like0CommentsRe: hughes+net clas action in Georgia
Vicente, Thanks for the post and welcome to the community. I'm sure we can fix some if not all of the issues you are having with your service. Help us identify your account so we can investigate. Do you have a recent support case number, an account number or your modem serial number to start off? -Warren6.5KViews2likes0CommentsRe: Moved to a complex that does not accept satellite dishes, how to get out of paying Early Termination Fee???????
Tralisha, We can help! Can you send me the letter from your complex that states the denial? Please send it to: communitysupport@hughes.com attn: Warren Looking forward to your response. - Warren2.5KViews0likes0CommentsRe: Moved to a complex that does not accept satellite dishes, how to get out of paying Early Termination Fee???????
Hello Tralisha, Thanks for putting this to our attention. I see you have called this morning and currently in progress of a Customer center call. Please let us know if you need any additional assistance. - Warren2.5KViews0likes0CommentsRe: Funny story called to cancel,
Hello Justin, Thanks for the post and welcome to the community. We're sorry you're having a poor experience and we want to address your concerns, so please post a case number or the serial number located at the back of your modem so we can pull up your account. - Warren4.8KViews0likes0CommentsRe: My 2 year contract is over and i am cancelling my service at the end of this pay period. I have a quick question tho.
Crystal, Thanks for the reply. They must of mistaken you for "adding" someone to a account instead of change of ownership. There is a change of ownership form for you and your brother to sign. Due to this being a billing scenario, you would have to call back to Customer care. Make sure you mention that you need to downgrade the service plan as well. Please keep me informed on this, as I will step in and help if needed. - Warren.3.5KViews0likes0CommentsRe: My 2 year contract is over and i am cancelling my service at the end of this pay period. I have a quick question tho.
Hello Crystal, Thanks for the post and welcome to the community! Sorry to see you go, but to answer your question, yes this is possible! You would have go thru the change of ownership process, in which there would be forms for you and your brother to sign. Please contact Customer care to get started on this. Customer care at 866-347-3292 Hope I have answered your questions. Please let me know if you have any additional concerns. - Warren3.5KViews1like0Comments