cobra302r
New Member
Joined 9 years ago
User Profile
User Widgets
Contributions
Why charge for a full month of service when only 1 day is used?
I ordered service and paid an up front charge for the month of $49.98. The service was installed and used for 1 day. First the service did not work well for what we needed, second the representative that signed us up did not say that the 60 gigs of data was really only 10 gigs unless you wanted to stay up all night. I canceled the service the very next day - after the representative on the phone tried and tried to get me to reconsider. I received an email with a link to the final bill and there was an additional charge for $1.58 in addition to what had already been paid. Basically no matter when you cancel the service (within the 30 day trial period) you still have to pay for the full month. "It is in the contract that you signed" Of course it is - and when the installer has you sign it they say oh you can read it if you want but nobody ever does. It seems quite the racket to charge for service that is not received. Poor business practice.4.6KViews0likes2Comments